Classic Collision Gainesville Regional
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Gainesville, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Ford, Honda, Acura, Hyundai, Kia, Tesla, Audi, Infiniti and GM; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Quality work and insurance negotiations
Repair Quality - 5.0/5.0 -
Excellent service and efficient work. Car looks new. Thank you
Customer Service - 5.0/5.0 -
Handled insurance company to ensure excellent repair. Easy communication.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
We dropped our vehicle off on 6/27. We got the vehicle back on 9/29. The tire wasn't replaced and that was included in the scope of work. I have to bring it back to you guys to have that fixed. As far as people go, Whitney and (I think his name was Randy or Randall) were great! They were caring and did their best to give good customer service. I just think it's a little crazy that it took 3 months to get the vehicle done. Especially since I had scheduled the vehicle 2 months in advance and had to wait for an opening. I get that there are things like supplements and waiting on insurance approval, but that probably only added about 2 weeks to the total time it was in the shop. I used you guys for the first time last year and had a great experience. This time, I was disappointed.
Customer Service - 3.5/5.0 -
Again, Whitney and Randy (Randall?) were great from a customer service standpoint.
Returned Clean
Likely to Recommend - 2.0/5.0 -
They don't keep you informed, don't return calls. And all the parts are not installed. You don't want to take your car back for fear it will take weeks to get car back.
Repair Quality - 4.0/5.0 -
The mudguards where not replaced, the rear bumper chrome protector was not put on. The bumper seams are not tight. Paint was done nicely.
Customer Service - 2.5/5.0 -
It was to take 3wks to repair and it was 5wks, the rear bumper protector was not replaced, the rear mudguards were not replaced, the rear body lines where not as tight as they should be. Everyone there is very nice, jason is nice, but Jason never returns calls for updates, emails never go through due to there internet issues. The paint job was great.
Returned Clean
My Experience - 5.0/5.0 -
Ms Whitney was most helpful, great at communicating, and responsive to my calls.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Never know I had a repair. Looks perfect
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repair visually looks almost perfect. I found that there was lots of overspray/buffing that needs to be finished. For a small repair, this took 3 weeks.
Customer Service - 5.0/5.0 -
Working with Alexia on fixing my problems has been easy.
Likely to Recommend - 3.0/5.0 -
Hopefully the running of the place will improve when the transition works out. My dealer had recommended the place for my accident repairs. I trust my dealer.
Repair Quality - 3.0/5.0 -
Staff were good. The car had not been completely put back together when I got it back.
Customer Service - 4.0/5.0 -
Your company turned over in the time my car was being handled. The original person handling my car left apparently. So there was some confusion over how things were going to proceed. Whitney, who took over, was cheerful and helpful and looked like she was trying her best.
Returned Clean
Likely to Recommend - 3.5/5.0 -
Seems like a lot of excuses we’re heard while waiting in lounge, which were blamed on car makers and not repair shop
Repair Quality - 4.0/5.0 -
Lots of hurtles and having to make lots of calls to check and monitor progress. Overall outcome of repairs we good. Just had issues with costumer service.