Classic Collision Hampton
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hampton, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including FCA, Nissan, Hyundai, Kia and Infiniti; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everyone was friendly… the updating was a little off… but overall great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent repair service 👏
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome repair job and good customer service 👍
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0 -
They only reason why I didn't give a 10 is because the last person I talked to before I picked up car I asked them to drive car on interstate to test vehicle at higher speeds and to check emergency brake because it wasn't working anymore. And I never got a call back about them
Repair Quality - 4.5/5.0 -
There was one tiny little spot where it look like the paint was chipped.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overall I had a great experience. Everything was simple and easy from dropping off my car to getting a rental car. I like that they text you when your vehicle moves from one step to the next.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience, car was finished before expected and it looked like the damage never happened.
Customer Service - 5.0/5.0 -
Everyone very friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ashley was very helpful and explained throughly what needed to be done. Satisfied with the fast service too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very smooth process!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
The actual work that was done was very good. My issue was that it was difficult to get information. The front desk seemed disconnected with the work being done in the shop. The women at the front desk didn’t seem to have any information about anything going on in the shop, and she didn’t seem to think that she should know because she worked in the front.
Customer Service - 1.5/5.0 -
Again, lack of communication and difficulty getting information from the front desk.
My Experience - 5.0/5.0 -
Friendly, regular communication, thorough work
Likely to Recommend - 0.5/5.0 -
I don’t like the fact that classic collision did not offer to take another look at my car after I informed them about the noise that I was hearing. I don’t like the way it was handled. I’m still hearing the noise. The estimator said to me that, if it gets worse, bring it back. Riding around like This could be causing unnecessary damage. Why not try to figure out the issue. Her response is that she didn’t want to be playing a guessing game. I’ve scheduled an appointment with the dealership. The appointment is May 1st. After the appointment I will be taking the car back to the collision center to have the issue fixed.
Repair Quality - 0.5/5.0 -
My car is making a noise that did not exist prior to drop off. I took it back to them and they refuse to diagnose the situation
Customer Service - 2.0/5.0 -
When I picked my car up, it was making a noise that it was not making prior to dropping it off. I took it back to the collision center less than 24 hours later and the estimator was not helpful at all. She did not offer to bring the car back in and check the situation out. She suggested that I take it to my dealership who charges a diagnostic fee and have them tell me that it was related to the work that was done at the collision center, and then bring it back to the collision center.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you everything was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Extremely professional and friendly service. I was able to drop off my car for repairs the same day the accident occurred and I received updates through the entire process. Completely satisfied with the entire experience. Thank you so much!