Classic Collision Hixson
In operation 38 years, 4 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hixson, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Candice was very attentive every step of the way
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication. Work done in a timely manner. Great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very nice and keep me informed everyday about my vehicle would recommend classic collision to all my friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Christina is the best
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was smooth and seamless. Great repair and above standard customer service. Thank you!
My Experience - 5.0/5.0 -
The service between CC and my insurance company was practically seamless. I never had to get involved. Christiana provided me with updates along the way. I never was left in the dark about my vehicle. I highly recommend CC to anyone.
My Experience - 5.0/5.0 -
I had a great experience with Classic Collision and I’m very happy with the repair on my car. A special thank you to Ms. Candice. She was wonderful to work with—kind, professional, and very helpful. She kept me updated and made the whole repair process much easier and less stressful. I truly appreciate the way she took care of everything. Thank you, Candice, and the entire Classic Collision team for the great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an excellent experience with Classic Collision. The repair on my car was handled professionally, and I am very happy with the quality of the work. A special thank you to Ms. Candice for the outstanding way she handled everything from beginning to end. She was professional, kind, helpful, and kept me informed throughout the entire repair process. She made everything easy and stress-free, and I truly appreciated her excellent customer service. Thank you, Ms. Candice, and the entire Classic Collision team for taking such great care of me and my car. I highly recommend them!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Classic Collision was absolutely great. Very knowledgeable and informative. They gave a very accurate estimate and were very efficient. Very quick turnaround and the car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work and very timely!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
NPS is a weak measure of customer satisfaction because it reduces a complicated experience to one hypothetical question: whether someone would recommend you. A customer can be satisfied but not a promoter, or deeply frustrated by a specific issue while still giving a high score out of habit. It also tells you very little about why people feel the way they do or what actually needs fixing, making it easy to report a nice-looking number without actually improving the customer experience. The most effective is post-interaction CSAT paired with a mandatory short comment. Ask immediately after a service, redo, or appointment: “How satisfied were you with the outcome of this interaction?” 1–5 scale “What was the main reason for your rating?” Then track it alongside whether the issue was actually resolved and whether the customer had to contact you again. That measures the specific experience, captures why it failed or succeeded, and points directly to what needs fixing.
Repair Quality - 5.0/5.0 -
Very happy with the quality of the work performed. I was not happy that my car needed to sit in your parking lot while the parts were ordered. Would have preferred to have kept my car and brought it in when the parts arrived. I would have been happy to make a deposit or even purchase the ordered parts at the time of ordering. My car didn’t need to be there for a full week just waiting.
Customer Service - 5.0/5.0 -
Candice is great! She explained everything well, and was very knowledgeable about the work needed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Candice was on top of everything she helped me get my car in sooner so my insurance wouldn't charge me for the rental before the car got into the shop she also kept me posted throughout the entire time my car was being serviced she was always friendly and upbeat I really appreciate her and her kindness will definitely be using classic collision in the future
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work
Customer Service - 5.0/5.0 -
Very good job
My Experience - 5.0/5.0 -
It was quick and quality service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Christina Priessnitz explained the whole process to me. She kept me notified of the time frame and explained what they did. She made the whole process very easy for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I always use Classic Collision and have been pleased.