Classic Collision Hixson
In operation 38 years, 4 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hixson, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The repairs are not complete. I was told ther eis a part coming from Honda and a specific timeline has not been given.
Customer Service - 3.5/5.0 -
Although there was communication, the timelines shared for completion were never accurate. I recognize there are supply chain and staffing issues but I would have benefited from more direct information regarding projected completion dates for the work. It was orginally one week and resulted in one month. I can work with that if I have clarity of communication.
My Experience - 5.0/5.0 -
The customer service was outstanding! Candice was amazing, extremely knowledgeable and very professional!! The car repair was perfect and the receptionist was very friendly and helpful!! Overall, I would absolutely recommend Classic Collision to all my friends and family. Nice job!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Candice was awesome. Kept me in the loop
Returned Clean
My Experience - 5.0/5.0 -
Another great job, I highly recommend them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Staff is amazing. There is one update that needs to be made. Hope to be able to bring it in for completion this week.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done. Timely turnaround and provided updates regularly.
Customer Service - 5.0/5.0 -
Very friendly and kept me informed thru text messages.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Workmanship is great Just think that the Manning could be improved
Repair Quality - 5.0/5.0 -
Great workmanship
Customer Service - 5.0/5.0 -
Great Group However, repair took longer than expected
Returned Clean
My Experience - 5.0/5.0 -
Everybody was very nice. Thanks for keeping me informed and finishing early. It looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I liked being kept informed.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Tailgate has a paint run, it is hard to see until sun shines on it then it shows up and looks bad
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Alignment that was performed (not at but thru Classic Collision) is still off. They actually over compensated in the opposite direction. Originally the steering wheel had an approximately 15 degree shift to the passenger side and now has about a 5 degree shift to the drivers side. All work performed by Classic Collision appears to be perfect though!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Candice was amazing to work with and kept us informed throughout the entire process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never. I have shared the bad experience with everyone we know in the area
Repair Quality - 0.5/5.0 -
The color of my car is NOT same!!
Customer Service - 0.5/5.0 -
Hardly ever got a follow up call like we were told. I always had to call to follow up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Rear end collision, the new backup camera was installed upside down, I had to fix it myself, no biggie.
Customer Service - 4.0/5.0 -
Our service rep was very nice and courteous. But the mantra in business is "Under promise, over deliver." I realize there were supply chain issues with parts, but several due dates were missed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have had my car back for several days now and everything is smooth sailing! You cannot even tell it was damaged.
Customer Service - 5.0/5.0 -
Everyone I interacted with was professional and friendly. Great communication on the phone and I also appreciated the text updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dustin at Classic Collision kept me up to date with repairs as they unfolded on my SUV. He went over what the repairs needed and showed me the results afterwards.