Classic Collision LA Mesa

4.9 (708reviews)

98%

(619) 461-0213

8170 Parkway Drive, La Mesa, CA 91942

98%

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8170 Parkway Drive
La Mesa, CA 91942

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About Classic Collision LA Mesa

See Photos

8170 Parkway Drive
La Mesa, CA 91942

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in La Mesa, CA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including; making us a leader in comprehensive collision repair.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

I-Car

Lexus Authorized

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Website

Reviews (708)

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Newest
Rating

601 Customers Rated

5 Stars

78.4% Complete

(555)
4 Stars

4.1% Complete

(29)
3 Stars

0.8% Complete

(6)
2 Stars

0.4% Complete

(3)
1 Star

0.6% Complete

(4)
< 1 Star

0.6% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise Classic Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return, highlighting flawless paint matching and meticulous attention to detail. Communication stands out as a major strength, with customers appreciating frequent text and phone updates throughout the repair process, keeping them informed every step of the way. Timeliness is another highlight, as numerous customers received their vehicles ahead of the estimated completion date. The front desk and service staff are frequently commended for their friendliness, professionalism, and helpfulness. Customers also appreciated added touches such as vehicle detailing, interior cleaning, and assistance with rental car coordination. A few customers noted isolated concerns including delays due to parts availability, minor quality inconsistencies, and communication gaps in specific cases, as shared directly in their feedback.

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Service Quality
Timeliness
Communication

"... When I went to pick up my car, I was speechless. The car literally looks brand new! You would never even have known that there had been something wrong with ..." Read more

"I can not begin to express how wonderful everyone at Classic Collision has been. In a freak accident, I had a garage door fall down on top of my car, leaving several large dents and scratches on the roof. I contacted my insurance, and they sent me a different repair shop. After promising to make the repairs and setting an appointment for several weeks out, they backed out of the deal the day of drop off. I was left scrambling for help, as I had specifically taken off time to deal with my car issue. I called Classic Collison and they told me I could bring my car in that same day and they would see what they could do to help. They were able to look at my car and agree to make repairs all within an hour. They even called out their painter to make sure that they could do the repairs and that it would look the way it should. By the time I was leaving the shop which has a nicely clean and decorated lobby with comfortable seating and free refrigerated bottles of water, they were already in contact with the insurance and had set the ball rolling. Everyone was so kind and helpful, especially considering how stressed out I was that day. Once I dropped it off, they kept me updated at every turn. I was given an estimated date of repair which they beat! and got texted updates as they went, getting a new update every few days about the progress. They even went out of their way to make sure I knew about the quote to repair and helped explain the deductible and insurance process. Once the car was ready, they made sure to check in with me about my rental and make sure I was all squared away and did not incur any unnecessary charges. When I went to pick up my car, I was speechless. The car literally looks brand new! You would never even have known that there had been something wrong with it; somehow, it even smelled like new car! They literally replaced the entire roof of my car and painted the back panels, and it is a perfect match with the rest of the car. Literally perfect! I can not say enough about their staff and their services. I would highly recommend Classic Collision to anyone needing their services. They were truly fantastic, and I'm so glad I trusted them with my car repairs. Thank you Classic Collision!" Read less

"... to see what a great job they did! Im telling you my car looked new. I think they even buffed out the areas they didnt have to fix. Needless to say I will recommend ..." Read more

"... clearly and kept me updated every step of the way. The quality of the work was exceptional, my car looks absolutely brand new. The paint match was flawless, ..." Read more

"... really appreciated how easy they made everything feel. My car was returned in perfect condition and was actually ready a full week earlier than expected. Overall, ..." Read more

"... confidence and made the entire process feel stress-free. The quality of the repairs was excellent, but the customer service is what truly sets this shop apart. They ..." Read more

"My vehicle was ready before it was promised. It was promised to be done on 0302 and it was done on 0226! ..." Read more

"... was returned in perfect condition and was actually ready a full week earlier than expected. Overall, Im really impressed with their professionalism, communication, ..." Read more

"They worked so hard to have it ready in time and it was actually ready before I needed it!"

"... different from the existing body. Very nice staff and the time needed for repair was actually earlier than estimated." Read more

"Set up to pick up Saturday and had to come back Monday due to an electrical glitch"

"... questions and helped explain a very complicated process. There is literally not one thing that I feel was lacking in their communication. Beyond excellent!" Read more

"... was a burden and that goes a long way these days. A nice feature they have is text alerts that inform you of your timeline and what step of the process your ..." Read more

"I appreciated the regular communications regarding the progress of the car repair. Working seamlessly with ..." Read more

"... made the entire repair process easy and stress-free. They kept me updated every step of the way, communicated directly with my insurance company, and the office ..." Read more

"App updated me almost daily and I received actual phone calls regarding my cars repair as well"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication