Classic Collision Menchaca South
In operation 35 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication! Timely ! Great service ! I love that my car was cleaned and that I could leave My rental car there.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was done ahead of schedule
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
This was one of the worst customer service experiences that I have had the displeasure of going through. There was 0 communication unless I called frequently to the shop. There was no realistic timeline given on when repairs would be complete. I do understand that there is a part shortage but my advisor did not communicate any timelines and continued to just say “I’m trying to work on it the best I can”. Additionally, the repairs to my car are still not complete. I picked the car up about 2 weeks ago with my fender liner not attached. I was told that the shop will be ordering it and then contacting me when to come back. I have not heard anything sense. The actual work done on my car seems to be fine, done properly, but the customer experience has left a disgusting taste in my mouth and at this time I will be sure to steer anyone I know who needs repair away from this shop.
Customer Service - 0.5/5.0 -
See first comment.
My Experience - 5.0/5.0 -
Jason did a super job in the service he provided
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks like new! I am totally satisfied with the work!
Customer Service - 4.5/5.0 -
I was sent a couple of texts that weren’t true, but otherwise it was good to get updates along the weeks!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Over great work on outside damage due to deer , the only thing was lots of glass kinda stuck in lamp and getting out gradually . Know it’s hard to get ever piece but think spot was missed near lamp glass still coming out
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The hood was painted poorly
Customer Service - 4.0/5.0 -
Lucas was good to work with
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
Lucas was very short and curt with me during our few interactions. I had to call him multiple times to check in on status of my vehicle, and I was texted incorrect information multiple times. Did not enjoy his lack of customer service and I have told everyone how much I disliked how I was treated.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Took a little longer than expected
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely professional. Great workmanship
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
I appreciate the honesty and all the communication while my car was in your care. I will highly recommend your business to others.
My Experience - 5.0/5.0 -
Ray is the best. Very courteous and pays attention to detail and making you are satisfied. He went above and beyond. The lifetime warranty is a big plus. Big thanks to Ray!!! Brenda