Classic Collision Midtown Anchorage
In operation 43 years, 5 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Anchorage, AK is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Hyundai, Honda, Acura, Ford, Tesla, Nissan, Kia, Subaru and GM; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Laura and Nurin were great!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer service was above and beyond. I was kept apprised of what was happening at all times. Could not be happier with the service. Megs (I think) was cheerful and knowledgeable at all times. Great communication from beginning to end
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was the best ever
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Just need to get my decal and some molding adhered to the truck bed a little better. Once those two things are done, I’ll give you a 10! Thanks. Very helpful and communicative staff. The truck was beautifully detailed as well. I’ll be in touch. Very busy camping schedule.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We picked the car up on Friday, found there were missing pieces and unintact seal on the doors and today there’s a crack starting at the bottom of the window from the window replacement on the front right bottom. We will reach out Monday 6/1
My Experience - 5.0/5.0 -
Thank you! It looks restored to its original condition!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks new again! Thank you. Looks great so far.
Customer Service - 5.0/5.0 -
Great customer service. I was kept up to date with progress and work with me on pick up date since I live out of town.
Likely to Recommend - 5.0/5.0 -
I would highly recommend the Midtown location and Megan. I would not recommend the Southside location.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Megan (Megs) did an outstanding job communicating what would occur and the time frame. She is excellent at customer service.
Returned Clean
My Experience - 5.0/5.0 -
Excellent service, communication, and turnaround.
My Experience - 0.0/5.0 -
I chose this shop in part because they are in the State Farm Select Service Network, which said I would get a guaranteed completion date. The initial appraiser did not seem very knowledgeable compared to the other shops I went to, basically just taking basic, not very thorough pictures, and missing damage other shops all caught initially, regardless of me trying to tell them about it. Then during the repair, there was a lack of full communication to me on updates and it was a pretty big headache with multiple calls to insurance and the body shop to figure out what happened when my completion date was suddenly pushed out two more weeks, two days before I was supposed to receive it. All communication leading up to that said everything was on time and no delays or waiting for anything... But there apparently was a delay on a part after it was already communicated all supplamental parts were received nearly two weeks prior. Regardless, my vehicle was fast tracked after I talked to management and it was completed on time, so apparently the "Guaranteed completion date" that was advertised to me meant nothing, as there was zero accountability and no offer to help with a rental vehicle / reimbursement / discount or anything when my vehicle's completion date was changed as I said above. Regardless of it being done on time, AFTER I spent hours on the phone back and forth with insurance and the shop, pleading for any kind of assistance, it was not a pleasant experience with the lack of help for anyone without rental car coverage. Hoping some of the aftermarket parts and rushed work to finish on time hold up, as I do not want to have to bring my vehicle back. I do not recommend this shop for anyone looking to get your car completed promptly or especially if you don't have rental car coverage. If there is a next time, I'll bring my vehicle to Markels Collision Center instead, for a much better experience and full OEM only repair parts.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I am satisfied with the bodywork/repair itself. I am less satisfied with the whole experience, communication and lack of help when unexpected circumstances arose. One main reason I picked your shop was because guarantees my insurance said I would have going with you, due to being on a preferred providers list. Those guarantees/expectations were not met and I will definitely not recommend anyone to base going to your shop just based on that and especially if someone needs work done in a timely manner. Other shops I've had business with have been better at accommodating transportation when unexpected circumstances arise, so that is one area you can work on, as well as full transparent communication. Also, just to note that the person doing the initial on-site estimate, taking pictures with a tablet, did not seem very knowledgeable or to know what they were doing. Compared to another body shop I visited beforehand, they were so much better and I regret falling for my insurance gimmick of picking your shop because it was part of some preferred in-network type thing. Overall, bad experience, hoping the repairs hold up, everything seems fine, but I am weary after my interactions with your staff.
Customer Service - 2.5/5.0 -
I am satisfied with the bodywork/repair itself. I am less satisfied with the whole experience, communication and lack of help when unexpected circumstances arose. One main reason I picked your shop was because guarantees my insurance said I would have going with you, due to being on a preferred providers list. Those guarantees/expectations were not met and I will definitely not recommend anyone to base going to your shop just based on that and especially if someone needs work done in a timely manner. Other shops I've had business with have been better at accommodating transportation when unexpected circumstances arise, so that is one area you can work on, as well as full transparent communication. Also, just to note that the person doing the initial on-site estimate, taking pictures with a tablet, did not seem very knowledgeable or to know what they were doing. Compared to another body shop I visited beforehand, they were so much better and I regret falling for my insurance gimmick of picking your shop because it was part of some preferred in-network type thing. Overall, bad experience, hoping the repairs hold up, everything seems fine, but I am weary after my interactions with your staff.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Excellent job. The drivers window was blurry though, probably residual dust.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Classic Collision as usual delivered high quality and in short time! We love them and the care they provide our vehicles! Cant recommend them enough for their compassionate, comprehensive care. They listen and help to get us our desired outcome at the best price! They make it easy and pleasant with GREAT communication every step of the way.
Customer Service - 5.0/5.0 -
Excellent staff. See first comment box
Returned Clean
My Experience - 5.0/5.0 -
I was shocked that the repair was completed in under three hours. I’ve never had a car repair completed so quickly. Thank you for the quick professional work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done very quickly. I expected my car to be in the shop for several days, in line behind others, but it was done in a little over three hours. I am very impressed ! Your receptionist was friendly and personable. Thank you for the great experience. I will be back again.
Customer Service - 5.0/5.0 -
Very personable and they are professional too.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was helpful and understanding. They were all in a great mood and made my visits wonderful. They did a great job fixing my car and in a timely manner.
Returned Clean
My Experience - 5.0/5.0 -
Service was great and the staff are very helpful
My Experience - 5.0/5.0 -
They went above and beyond!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The front desk ladies Meg and Laura were so kind. Always keeping me updated on the progression of my repairs. They answered all of my questions and made it less stressful for me. I appreciate everything they did to help me from their communication to the actual repairs the staff did. Thank you CC.