Classic Collision Palm Bay
In operation 43 years, 14 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Palm Bay, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
The quality and workmanship that is done is properly done.The work that has not been completed due to a delay on parts I can not comment on at this time until they have been delivered and installed. There is also a drivers side mat missing that I am waiting for.That is something the insurance company said they would take care of and give me a complete whole new set.There was a grease mark handprint on my back seat that they had to clean.I am hoping they can go over it one more time and get it completely removed.The condition of my upholstery was like new without any stains when the car was left for repairs.I am hoping the car will be completely done and I receive my new mats soon. Sincerely, Mr. Palmer
Customer Service - 3.5/5.0 -
When the parts weren't arriving on time Rachael called me and told me they were not in and wanted me to call Hyundai and file a complaint about the delay on the delivery of the remaining parts.I told her I did not feel it was my place to do that since Classic Collision was repairing the Suv and Progressive insurance was covering the cost as my insurance company. Since 2005 I have been a customer of Hyundai and really never had any thing other than exceptional customer service and satisfaction with their autos and their warranty's for the cost of their autos.Rachael stated that I had to be the one to call since I am the owner of the vehicle.Well since then I have put in my call and spoken to them about this situation and what I've found out is it seems to be the delivery of the parts that's delaying them.They gave me a case # and said they would get in touch with me after ten days.Really I'm at their mercy and the auto body's to get my vehicle completed.So when you asked me for this survey I can only state what's done up until this time along with the mentioned incident's.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will let all my friends and family know
Repair Quality - 5.0/5.0 -
Car turned out great, they did a wonderful job!
Customer Service - 5.0/5.0 -
Every time I called they were so nice and helpful with everything.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was always friendly and helpful. I was kept advised of the progress and was finished before the original estimated completion date
Customer Service - 5.0/5.0
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Likely to Recommend - 1.5/5.0 -
I will when the paint job is rectified.
Repair Quality - 1.5/5.0 -
Unfortunately the paint does not match the rest of my car. I was told to wait 30 days to see if it settles correctly. I am grateful for the warranty - I will probably have to bring back in 30 days for a paint job. Otherwise I was very satisfied with the professionalism.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied. They promised to warranty all the parts they replaced for as long as I own the vehicle. The headlight had a faulty seal and they are going to replace it free of charge.
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the work done by the Classic Collision of Palm Bay. These people are extremely professional and good at what they do. My vehicle looks like brand new after they fixed it. Thank you again for the smooth experience. Regards, David L.
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
You were very responsive to our questions and were friendly and efficient during drop off and pick up. The car looks like new. Thanks for an excellent customer service experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service.
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect job and done before scheduled done date
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Everyone was very friendly fast and efficient. They made me feel like a valued customer. I'll definitely be back if I need anymore repairs. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Everything was done perfectly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Everything was perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks awesome! The whole process was smooth.
Customer Service - 5.0/5.0 -
Great people
Returned Clean
My Experience - 5.0/5.0 -
Beautiful work and CC kept me in the loop on the progress. The biggest problem was getting the parts in but that was not CC's fault. Merely a sign of the times. Highly recommend!