Classic Collision Pax River

4.9 (1,764reviews)
99%
22664 Mercedes Drive Ste 452,  California,  MD  20619
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In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in California, MD is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
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Email

Reviews (1,764)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The team receives high marks for professionalism, friendliness, and attention to detail across all aspects of service. A standout highlight frequently mentioned is the proactive communication through text updates and personal outreach, keeping customers informed throughout the entire repair process. Many customers were pleasantly surprised to receive their vehicles ahead of the originally promised completion date, reflecting strong operational efficiency. The complimentary interior and exterior cleaning of vehicles was an unexpected bonus that delighted numerous customers. A small number of customers noted minor issues such as incomplete cleaning, loose parts upon return, or areas of damage, reflecting opportunities the shop can address to further elevate the already high standard of service customers have come to expect.
AI-Generated from reviews written in the last 12 months
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"... 2025 Toyota Crown Nightshade in for a door repair ,Classic Collision exceeded every expectation. The paint match on the Nightshade finish is perfect, the panel ..." Read more
"The car was clean, the repairs of the body looked great, the engine bay was clean, they didnt slop coolant all over and leave ..." Read more
"After the repairs were completed, our car looked like it had just left the show room floor. Im more than satisfied!!"
"... highly recommend Classic Collision whenever possible. The workrepair was impeccable. Bravo Zulu!!!!!" Read more
"... timeline. The staff were very friendly and helpful. Workmanship is off the charts! Quality Control ensured nothing was left undone ensiring the vehicle was ..." Read more
"... December 1st and dropped off my car on December 3rd. The original estimated completion date was December 19th, but I received a call on December 12th that my vehicle ..." Read more
"Ready almost a week prior to the date originally scheduled"
"... Collision did an outstanding job with my vehicle repair. They even beat their own timeline. The staff were very friendly and helpful. Workmanship is off the charts! ..." Read more
"Looks good and drives fine. Repair finished a week ahead of schedule."
"... this was a great experience with excellent service. They finished a week ahead of the schedule and also detailed my car, it looked brand new. Thank you Classic ..." Read more
"... genuinely went above and beyond at every touchpoint. I never had to chase anyone down for an update, they stayed ahead of me, kept communication clear, and ..." Read more
"... my experience with all of my friends. Great work!! I really did like the daily updates. Never experienced that before. Thank you for a job well done." Read more
"Classic Collision did an amazing job. They kept me informed with all repairs being done, the status of the repairs and the cost. No hidden fees. ..." Read more

Likely to Recommend

After this experience I would recommend this shop to everyone including my automotive company who keeps my car on the road.

Repair Quality

My car was blind sided by a hit-and-run. The Passenger side had wounds like a person had taken a sharp, wide scalpel to the paint, extending all the way from the R front light to the back bumper. On a friend's recommendation, I took my car to Classic Collision. The secretary, front desk manager, Karin, was terrific, answering the phone on the first ring and connecting me with Richard, who evaluated my car.

Customer Service

Karin had me in touch with a car rental company. Richard immediately scheduled my car for repairs. He recommended I get a police report with a case number. This recommendation prompted me to contact my sheriff. He gave me a case number and told me I had not been keyed, as I thought I had, but it was considered a hit-and- run. Richard also suggested speaking to my insurance company. Instead of paying out of pocket for all the costs, it was covered under my great car insurance. It was considered a no-fault case. My deductible was reduced by half. Classic Collision interacted with the insurance. I sat it out and let Classic Collision take over. Richard was my saving grace

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was kind, thoughtful and helped me during a logistically challenging time!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I Carry your company card.

Repair Quality

Customer Service

My car looks like new. The job was completed earlier than expected.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The customer service was great.Everyone so professional and nice.Repair job was fast and and great job.Thank everyone.JM

Likely to Recommend

Would very likely reccomend

Repair Quality

Very friendly and professional personel

Customer Service

Great job done on repair

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have already completed asurvey how completely satisfied I'm with the complete repair process of my vehicle, from beginning to the end from walking in your front door to the end driving my beautifully restored vehicle like Im drivi g it off the showroom floor you mthe entirestep hassle free and your staff eliminated every worry I had starting this processing y'all made me feel like a VIP customer! I'm completely satisfied with the quality and professionalism in your work anthe pride you must have in your staff I want thank you for the communication between your company and me always keeping me informed on the status on the completion and differents the appraisal what was found the deeper into the repair was noted which equals no surprises when job is complete.! I didn't mind completi g another survey

My Experience

The work they did was like it was factory fresh and they even completed it a few days ahead of schedule.

Likely to Recommend

Repair Quality

The original damage was completely fixed to the point that it was indistinguishable from the paint job when fresh from the factory.

Customer Service

The team was nice, walked me through all the steps and provided accommodations while I waited.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. Both technical/professional and personal. Would highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My repairs look great. You can’t tell it was ever damaged.

Customer Service

I enjoyed being notified every step of the way and how the team stayed in contact with me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Your receptionist can come off rude. Other than that, exceptional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Richard worked closely with me and helped me navigate all the insurance stuff. Karen at the front desk was cheerful and accommodating each time I called. I was very impressed with the service and the people who work there.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work. Car was clean. Looks like new.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mr charlie he is very nice and good service Thanks

Likely to Recommend

Repair Quality

Good job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Karen offers exceptional customer service. My Jeep looks brand new. I am very pleased and the work was completed ahead of time !

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