Crash Champions #0309 Lusby

4.9 (2,949reviews)

98%

(410) 326-2662

12860 H.G. Trueman Road, Lusby, MD 20657

98%

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12860 H.G. Trueman Road
Lusby, MD 20657

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About Crash Champions #0309 Lusby

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12860 H.G. Trueman Road
Lusby, MD 20657

Get Directions Website Email

Schedule an appointment at Crash Champions #0309 Lusby

Book Appointment

Apply for Financing

In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (2,949)

Sort By:
Newest
Rating

2,577 Customers Rated

5 Stars

76.9% Complete

(2267)
4 Stars

6.4% Complete

(190)
3 Stars

1.7% Complete

(51)
2 Stars

0.8% Complete

(23)
1 Star

0.3% Complete

(10)
< 1 Star

1.2% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than before the accident. The communication process, particularly text and email updates at every stage of repair, was frequently highlighted as a standout feature. A significant number of customers were pleasantly surprised to receive their vehicles ahead of the promised completion date. Friendly, professional, and knowledgeable staff were repeatedly commended for making the repair process smooth and stress-free. Bonus touches like interior and exterior cleaning upon vehicle return were appreciated as unexpected delights. A few customers noted isolated concerns around paint imperfections and communication gaps, reflecting areas where consistency could be strengthened based on their direct feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... work, excellent communication and friendly staff. Totally committed to getting it right, and they do, everytime." Read more

"The repair looks great! It looked like they detailed the whole car when I picked it up. Couldn't be more pleased"

"I couldnt believe the condition of my car. The repair work was flawless and the work and cleaning of the car was exceptional, my car has never looked ..." Read more

"The repairs seems a bit rushed there seems to be some residual imperfections that either werent addressed or were ..." Read more

"... couldn't even tell that a tree branch fell on it the dents were gone the paint matches a job very well done this is the first time I used Crash Champions and ..." Read more

"Great job.. under promise over delivered"

"... was informed every step of the way with updates and my car was ready 3 days early. My car looks just like I did before it got hit." Read more

"... champions was recommended by USAA and i can see why! They got everything done quickly, before schedule and notified me every step of the way! Also my car looks brand ..." Read more

"... delivery date, but after discussion with your staff, they rallied to get the job done a week before the original date. Great customer service." Read more

"My car was ready 4 days earlier than estimated."

"Thorough communication during the entire process"

"... whole process went smoothly from beginning to end. I appreciated the text updates about repair status and the staff was thorough and transparent. The tech did an amazing ..." Read more

"... went over my truck in detail when I dropped it off, I was updated with each new stepphase, I was texted about how the process was coming along and I got my truck ..." Read more

"The service was excellent the text messages I received to keep me updated on my car were excellent and very informative. When I got my car back you ..." Read more

"Communication regarding completion status could be improved."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... work, excellent communication and friendly staff. Totally committed to getting it right, and they do, everytime." Read more

"The repair looks great! It looked like they detailed the whole car when I picked it up. Couldn't be more pleased"

"I couldnt believe the condition of my car. The repair work was flawless and the work and cleaning of the car was exceptional, my car has never looked ..." Read more

"The repairs seems a bit rushed there seems to be some residual imperfections that either werent addressed or were ..." Read more

"... couldn't even tell that a tree branch fell on it the dents were gone the paint matches a job very well done this is the first time I used Crash Champions and ..." Read more

"Great job.. under promise over delivered"

"... was informed every step of the way with updates and my car was ready 3 days early. My car looks just like I did before it got hit." Read more

"... champions was recommended by USAA and i can see why! They got everything done quickly, before schedule and notified me every step of the way! Also my car looks brand ..." Read more

"... delivery date, but after discussion with your staff, they rallied to get the job done a week before the original date. Great customer service." Read more

"My car was ready 4 days earlier than estimated."

"Thorough communication during the entire process"

"... whole process went smoothly from beginning to end. I appreciated the text updates about repair status and the staff was thorough and transparent. The tech did an amazing ..." Read more

"... went over my truck in detail when I dropped it off, I was updated with each new stepphase, I was texted about how the process was coming along and I got my truck ..." Read more

"The service was excellent the text messages I received to keep me updated on my car were excellent and very informative. When I got my car back you ..." Read more

"Communication regarding completion status could be improved."

Vondell (Honda owner) reviewed 9/24/26

Anonymous (Chevrolet owner) reviewed 9/23/26

They did a great job repairing my car and everyone was so vigilant in keeping me updated on the progress. You have a real gem in your representative in the office. She was friendly and efficient. Good job!

Donald (Toyota owner) reviewed 9/22/26

Great job

C Yvonne (Ford owner) reviewed 9/21/26

Robin (BMW owner) reviewed 9/21/26

You all were great!

Joseph (Toyota owner) reviewed 9/17/26

Excellent job!

Douglas (Ford owner) reviewed 9/15/26

Great service. Well organized and friendly they exceeded my expectations.

James (Toyota owner) reviewed 9/11/26

Mikele (Jeep owner) reviewed 9/10/26

Everyone there was fantastic! I even received my Jeep back a day early. She was is in such great condition and looks so good after being at Crash Champions! They are so helpful and so amazing and do great work! I can’t thank them enough!

Brad (BMW owner) reviewed 9/10/26

Service was awesome

Great customer service

Carlos (Lincoln owner) reviewed 9/10/26

Rebecca (Chevrolet owner) reviewed 9/10/26

Dwayne (RAM owner) reviewed 9/9/26

Did great job. Work was awesome and people are great work with

Lawrence (Toyota owner) reviewed 9/8/26

Anonymous (RAM owner) reviewed 9/8/26

Anonymous (BMW owner) reviewed 9/3/26

Kelly (Kia owner) reviewed 9/2/26

Great communication and friendly staff.

Charles (Buick owner) reviewed 9/1/26

Jeanetta (Hyundai owner) reviewed 8/31/26

James (Toyota owner) reviewed 8/31/26

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Crash Champions #0309 Lusby

Schedule an appointment at Crash Champions #0309 Lusby

Explore easy payment plans powered by Sunbit

About Crash Champions #0309 Lusby

Schedule an appointment at Crash Champions #0309 Lusby

Reviews (2,949)

2,577 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0