Crash Champions #0309 Lusby

4.9 (2,914reviews)

97%

(410) 326-2662

12860 H.G. Trueman Road, Lusby, MD 20657

97%

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12860 H.G. Trueman Road
Lusby, MD 20657

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About Crash Champions #0309 Lusby

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12860 H.G. Trueman Road
Lusby, MD 20657

Get Directions Website Email

Schedule an appointment at Crash Champions #0309 Lusby

Book Appointment

Apply for Financing

In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (2,914)

Sort By:
Newest
Rating

2,545 Customers Rated

5 Stars

76.7% Complete

(2236)
4 Stars

6.5% Complete

(189)
3 Stars

1.8% Complete

(51)
2 Stars

0.8% Complete

(23)
1 Star

0.3% Complete

(10)
< 1 Star

1.2% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication was a standout strength, with frequent text and email updates keeping customers informed at every stage. Timeliness was another highlight, as numerous customers received their vehicles days or even weeks ahead of schedule. Staff were widely described as professional, courteous, and friendly. A few customers noted areas for improvement, including occasional paint imperfections, communication gaps, and one instance of a vehicle needing immediate rework at pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... work, excellent communication and friendly staff. Totally committed to getting it right, and they do, everytime." Read more

"Excellent work on the hood paint and mirror replacement."

"Very professional. Excellent repair. No unpleasant surprises."

"The repair looks great! It looked like they detailed the whole car when I picked it up. Couldn't be more pleased"

"The repairs seems a bit rushed there seems to be some residual imperfections that either werent addressed or were cause by the ..." Read more

"My car was ready 4 days earlier than estimated."

"Ready on the day promised."

"... excellent. They were professional and courteous. The original pickup date was 2 weeks out and my car was returned in one week. I couldn't be more satisfied. I highly recommend ..." Read more

"The vehicle was ready but it was not acceptable. I had to leave it and come back hours later to get ..." Read more

"... delivery date, but after discussion with your staff, they rallied to get the job done a week before the original date. Great customer service." Read more

"... whole process went smoothly from beginning to end. I appreciated the text updates about repair status and the staff was thorough and transparent. The tech did an amazing ..." Read more

"Thorough communication during the entire process"

"... got everything done quickly, before schedule and notified me every step of the way! Also my car looks brand new, i couldnt be happier ..." Read more

"Great service from beginning to end, communication is top notch I highly recommend. Thank you guys again"

"Communication regarding completion status could be improved."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... work, excellent communication and friendly staff. Totally committed to getting it right, and they do, everytime." Read more

"Excellent work on the hood paint and mirror replacement."

"Very professional. Excellent repair. No unpleasant surprises."

"The repair looks great! It looked like they detailed the whole car when I picked it up. Couldn't be more pleased"

"The repairs seems a bit rushed there seems to be some residual imperfections that either werent addressed or were cause by the ..." Read more

"My car was ready 4 days earlier than estimated."

"Ready on the day promised."

"... excellent. They were professional and courteous. The original pickup date was 2 weeks out and my car was returned in one week. I couldn't be more satisfied. I highly recommend ..." Read more

"The vehicle was ready but it was not acceptable. I had to leave it and come back hours later to get ..." Read more

"... delivery date, but after discussion with your staff, they rallied to get the job done a week before the original date. Great customer service." Read more

"... whole process went smoothly from beginning to end. I appreciated the text updates about repair status and the staff was thorough and transparent. The tech did an amazing ..." Read more

"Thorough communication during the entire process"

"... got everything done quickly, before schedule and notified me every step of the way! Also my car looks brand new, i couldnt be happier ..." Read more

"Great service from beginning to end, communication is top notch I highly recommend. Thank you guys again"

"Communication regarding completion status could be improved."

Kim (Hyundai owner) reviewed 8/11/26

Thomas (Hyundai owner) reviewed 8/11/26

Thank you, Bobo and Scott

Ken (RAM owner) reviewed 8/10/26

Crash Champions did an awesome job with fixing my vehicle. However this is Not on them the supply chain to get parts took forever to get. But once parts came in they finished ASAP and let me know the entire process.

With the work was great

Everytime I called someone had an answer or update for me

Adrian (Nissan owner) reviewed 8/10/26

Laurie (Mitsubishi owner) reviewed 8/8/26

Eric (Toyota owner) reviewed 8/6/26

Kevin (Toyota owner) reviewed 8/5/26

Timothy (Jeep owner) reviewed 8/3/26

Heather & Scott were professional, courteous, timely & communicative throughout the entire process. Vehicle was returned looking like new. Would highly recommend Crash Champions.

Logan (Toyota owner) reviewed 8/3/26

Damita (Chevrolet owner) reviewed 8/1/26

The staff was ABSOLUTELY AMAZING!!

Bryce (Audi owner) reviewed 7/31/26

Heaven (Toyota owner) reviewed 7/27/26

Harold (Toyota owner) reviewed 7/27/26

Martha (Chevrolet owner) reviewed 7/27/26

Excellent customer service from Heather and Scott!

Wendy (Ford owner) reviewed 7/27/26

Overall an excellent experience, the guys did a fantastic job on the car, we were kept informed of the progress, and even the interior detail was a pleasant surprise!

Kenneth (GMC owner) reviewed 7/25/26

Truly professional. Kept me informed on every step in repairing my Yukon. Customers service was outstanding.

Amanda (Chevrolet owner) reviewed 7/23/26

Richard (Hyundai owner) reviewed 7/23/26

Staff members extremely helpful and attentive. Email update system was great. Overall an excellent experience. Thanks.

Cheyenne (Dodge owner) reviewed 7/23/26

Scott (Acura owner) reviewed 7/17/26

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view more shops in: Lusby | 20657

Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Crash Champions #0309 Lusby

Schedule an appointment at Crash Champions #0309 Lusby

Explore easy payment plans powered by Sunbit

About Crash Champions #0309 Lusby

Schedule an appointment at Crash Champions #0309 Lusby

Reviews (2,914)

2,545 Customers Rated

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0