Classic Collision Pelham

4.8 (1,728reviews)
95%
2506 Pelham Pkwy,  Pelham,  AL  35124

In operation 43 years, 8 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Pelham, AL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Honda, Acura, Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,728)

Customers say
Overall Customer Satisfaction
Customers consistently praise Classic Collision for exceptional service quality, with many noting perfect repairs that make vehicles look like new. Communication stands out as a major strength, with customers appreciating daily text updates throughout the repair process. The shop demonstrates excellent timeliness, often completing work ahead of schedule and keeping customers well-informed of progress. Staff professionalism and friendliness receive frequent commendation, with customers highlighting helpful and knowledgeable service. Vehicle cleanliness upon return consistently exceeds expectations, with many noting detailed cleaning and washing services. While most experiences are highly positive, some customers mention delays and communication gaps that impacted their satisfaction.
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"The work done on my car was perfection."
"The quality of the work was beyond reproach."
"They did an excellent job repairing the damage. I cant tell where the damage was. Im very impressed with their work!"
"Very impressed, pleased, and satisfied with Classic Collision. Classic is the SilverPlatinum lining in ..." Read more
"The repair was perfect!"
"Ready early"
"It was actually completed in one day instead of one week. Very efficient work group."
"Actually, a day before the original estimate. NO complaints here."
"Very quick turnaround with great results!"
"Delayed a month almost."
"They kept me well informed via text every step of the way. Loved that feature. I always knew what ..." Read more
"I really appreciate the work & constant updates on my 2020 Chrysler minivan!!! I will recommend yall ..." Read more
"The daily updates were useful and assuring"
"Absolutely blown away with the speed and communication!!!"
"In the dark the whole time."

Likely to Recommend

Repair Quality

They did my repairs in a timely manner at a reasonable cost. If I had taken my car to the dealership, I am sure it would have cost me a lot more and I would have been without my car for days!

Customer Service

They did my repairs in a timely manner at a reasonable cost. If I had taken my car to the dealership, I am sure it would have cost me a lot more and I would have been without my car for days!

Returned Clean

Likely to Recommend

Great job great service

Repair Quality

I feel really good about the work done

Customer Service

Feel like the customer service was really good and timely service.

Returned Clean

Likely to Recommend

Repair Quality

Quality was perfect, came better than expected!

Customer Service

Very friendly customer service. They were able to bring the price down!

Returned Clean

Likely to Recommend

Repair Quality

Came to pick our car up on i believe June 8th they said it was ready but had an uneven gap between the nose and hood so I didn’t except it. Maxwell called on the 10th said it was ready they had ordered some more parts and made adjustments. It looked great and drove fine. Maxwell made it wright.

Customer Service

Came to pick our car up on i believe June 8th they said it was ready but had an uneven gap between the nose and hood so I didn’t except it. Maxwell called on the 10th said it was ready they had ordered some more parts and made adjustments. It looked great and drove fine. Maxwell made it wright.

Returned Clean

Likely to Recommend

Repair Quality

The paint doesn't match the rest of the vehicle, and the holes that were drilled in the bumper for the camera look very unprofessional. They appear to have been drilled without any finishing or proper fitment, and the overall workmanship looks poor. I'm very disappointed with the quality of the repair and would like this corrected.

Customer Service

Returned Clean

My Experience

fast service -- new paint tech is very good and delivers a finish we need office and management are on top of it all glad we found them now our ONLY paint center

My Experience

I wa impressed with how quick the repairs were made . I love the fact that I updated frequently on the progress of the repairs. Thanks again

My Experience

Couldn’t be happier with the time it took to fix my truck, the customer service and how brand new my truck looks. Thank you so much!!!! Awesome work and great people.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Excellent

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellence of service and communication

Likely to Recommend

Repair Quality

Numerous repairs over the past year with multiple vehicles. Excellent service and communication throughout!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Will definitely recommend Classic Collision. I also have had a similar & positive result in the past with another vehicle.

Repair Quality

The manager is comfortable to work with. He provided a clear & honest assessment. The work was completed in much shorter time than expected.

Customer Service

The quotation for the work was very clear.

Returned Clean

Likely to Recommend

Repair Quality

Great work; great people

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great wok and awesome staff.

Customer Service

Excellent!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Fantastic job

Customer Service

Drew was great to work with

Returned Clean

My Experience

Did an amazing job on my car and even popped a dent out for no charge. Also washed and cleaned the interior. Definitely recommend to anyone looking to fix damage to their car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean