Classic Collision Pelham
In operation 43 years, 8 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Pelham, AL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Honda, Acura, Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Please see my review on google
My Experience - 5.0/5.0 -
This is our second experience with Classic Collision. It isn't particularly enjoyable to need collision repairs but Classic is so friendly and competent that it's the best it can be!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car was delayed for days, then upon arrival to pick it up when they had already sent me a message of it being ready two hours prior I had to wait and ADDITIONAL 30 minutes, couldn’t be given a time of how long it would take for them to finish, receptionist had an attitude, and then was returned my car with a jumpstarted battery because they had left something on accidentally and let my battery die. Car repairs did turn out great and wonderful but this experience was horrible.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish, Britney kept me informed and updated on everything that was happening. She was a delight to work with and immediately put me at ease.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you all so much! You kept me informed every step of the way and made sure everything was handled correctly. I truly appreciate your support!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Robbie, Brittney, and everybody were great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Brittany only contacted me by text. She never returned our phone calls. My wife was supposed to be the contact person and not one time did they contact her. Brittany sent me text every day they were on schedule with repairs. We were suppose to pickup truck on 2/5 at lunchtime I get a text truck will not be ready till 2/7. On 2/7 I got a text at 9 am my truck will not be ready till Monday 2/10. This was not acceptable. I called body shop and of course Brittany was busy and could not come to phone. I told Gail I needed to speak with someone now about my truck. I spoke with Robbie and told him I had to have truck back I could not wait till Monday. My truck had been at tire place since Thursday, my truck notified me when tire’s air was let out to remove deer hair. I don’t think body shop knew that I was aware of this. Robbie said he would do what he could to get it out, if he couldn’t he’d call and let me know. Robbie said they still needed to get truck to shop for alignment. Why, truck was taken there on Thursday. I got my truck back on 2/7 a little after 5 pm. This was not a major impact and dragging out repairs was not appreciated. Also, if you cannot return phone calls and only know how to send text you don’t need this job. Robbie and Gail were very nice and very helpful. Brittany needs to work on her customer service skills. The repairs are good.
Customer Service - 0.5/5.0 -
My wife was supposed to be the contact. She was never contacted the first time. Brittany was never available when we call and never returned our phone calls. Brittany only sent text messages
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was great
Customer Service - 4.0/5.0 -
I didn't get an update until my vehicle had been there for a week. I thought I should've heard something before then.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
As of today, the repair looks fine. Classic Collision Pelham has done three prior repairs for me and each has been very good. This one looks very good also. Brittany did a great job of estimating and following up. She was great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brittany was great to work with. She made every effort to make things work.
Returned Clean
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The level of quality clean up after the work was done was very poor.
My Experience - 5.0/5.0 -
Worked fast and did a great job. They also kept me updated daily. 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work and quick turn around time. I was updated daily on my cars progress and fully informed of every step of the process. 10/10!
Customer Service - 5.0/5.0 -
Great customer service!
Returned Clean
My Experience - 5.0/5.0 -
Having had to bring our Lexus in twice in a little over two months I can say without question their customer service and the quality of their service is second to none. I’ll use no other collision company. And I’ll be back