Classic Collision South Aiken
In operation 43 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Aiken, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Great customer service & we really appreciated kept in touch as to the progression of the repairs. I would highly recommend you to anyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely good working with everyone. They kept us informed as to the progress of the project.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for your great service and repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work! You guys did an amazing job!
My Experience - 5.0/5.0 -
Classic collision was professional and fast on repairing my wife xt6. I appreciate thier professionalism and willing to answer all our questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Very poor customer service! Deciving!
Likely to Recommend - 0.5/5.0 -
Unless they want to go a month without their car, I won't recommend they come here. It just took too long.
Repair Quality - 3.0/5.0 -
I was given a 12 day estimate to complete the job. It took 27 days. Thought the quality of the work was satisfactory in the end, the time to complete the work was far too long. Twice I was called to tell me that they forgot to order a part and I had to wait additional days for parts to arrive. You seem to be low on workers because anytime someone took a vacation or called in sick, my vehicle wasn't being worked on. I appreciated the professionalism of your front office and the reduced cost of additional parts that were ordered to compensate me. But after waiting almost a month for my car to be done when I was given an estimated time much much shorter than that, I decided I won't be coming back to fix our truck next month.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
the people in the shop were fine, the work was good. There was an issue wiht payment that really angered me. I was going to pay with card and only then learned that would cost me an additional 3%. So I went home to get my check book. I wrote the check and they ran it through a device that apparently is used to verify checks. It denied my check. I called the number I was given, and had to enter a large amount of data on the automatic system tant answered. Some of the numbers were mistyped and I had to answer again. Finally after many minutes, I was sent to a human who asked me more questions. the line was noisy and I had difficulty hearing, she asked me questions that I had already answered on the automated part, like what was my account number. And I have to say I am not comfortable at all with giving out my account numbers over the phone to an anonymous person working for a company I do not know. So far all of this had taken about 20 minutes and the clerk in your office was having to leave at 6:00, and it was around 5:55. The person on the phone asked if she could put me on hold while she talked to a supervisor. At this point I was very angry about this and told her I couldn't wait any longer and hung up, it had been far too long. And so I had to pay with credit card. THis is unfair, to require I pay an extre 3% to cover the credit card expense, and when I try to pay with check make it so annoying that I left very angry. This is enough to make me not want to use your shop again. I really believe you should refund my 3% as this was not cost due to me at all, but to the system you have set up.
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated the consistent updates about my vehicle. Riley was so patient with me throughout this entire process. She provided great answers back to all of my questions. Thanks to the entire team for making this process easy and stress free for me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My marriage is saved! Thank you Classic Collision for getting me out of the dog house by making my beloved's scratched-up carriage look like new again.