Classic Collision Union City
In operation 43 years, 15 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Union City, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The customer service experience with Michelle at the front desk has also been very frustrating. I feel that she does not listen to the customer’s concerns and, instead, attempts to place blame on the customer for something being done incorrectly. Even after I clarified my concerns, I did not feel that she was listening or trying to understand the issue. At one point, I raised a concern about the vehicle, and Michelle told me that I had brought the vehicle in that way. That statement was untrue, and I found it very concerning and inappropriate to be told something that was not accurate rather than having the issue properly investigated. When I raised additional concerns about the quality of the work, instead of involving a manager or someone with the appropriate technical expertise to evaluate the repair, she attempted to explain or justify work that I believe was not completed correctly. Overall, this has been a very poor customer experience—not only because I am dissatisfied with the repair itself, but also because I do not feel my concerns have been heard or handled appropriately. I would expect a customer with a legitimate concern about the quality of a repair to have the issue properly evaluated by someone qualified to address it rather than having the concern dismissed or explained away.
Customer Service - 0.5/5.0 -
The customer service experience with Michelle at the front desk has also been very frustrating. I feel that she does not listen to the customer’s concerns and, instead, attempts to place blame on the customer for something being done incorrectly. Even after I clarified my concerns, I did not feel that she was listening or trying to understand the issue. At one point, I raised a concern about the vehicle, and Michelle told me that I had brought the vehicle in that way. That statement was untrue, and I found it very concerning and inappropriate to be told something that was not accurate rather than having the issue properly investigated. When I raised additional concerns about the quality of the work, instead of involving a manager or someone with the appropriate technical expertise to evaluate the repair, she attempted to explain or justify work that I believe was not completed correctly. Overall, this has been a very poor customer experience—not only because I am dissatisfied with the repair itself, but also because I do not feel my concerns have been heard or handled appropriately. I would expect a customer with a legitimate concern about the quality of a repair to have the issue properly evaluated by someone qualified to address it rather than having the concern dismissed or explained away.
Likely to Recommend - 0.5/5.0 -
If I could enter a zero I would. I will never recommend anyone to come here.
Repair Quality - 0.5/5.0 -
My experience at this shop was terrible from the very beginning. My car was there from February til September. Mike the GM will say this because parts were being ordered from Germany for my car which is what took so long. However, that’s the story he tells.
Customer Service - 0.5/5.0 -
Communication was terrible as well. The first employee working my car quit in February. My car sat for 2 weeks without anyone doing anything. Once I started fussing that’s when things started to move at a turtles pace. Mike will say well Progressive said they were handling everything. However, my car is sitting at Classic Collision not Progressive.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
After 30days wait for completion, the paint job starts to pill OFF on the second day I had my car.
Customer Service - 1.0/5.0 -
The aftermarket bumper is not in alignment with my hood
My Experience - 5.0/5.0 -
Drop off processing was great and front desk clerk was very professional and courteous. Checking out was an I time experience and processing out took no more than 15 minutes. I was pleased with the outcome and repair of the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 1.0/5.0 -
Fortunately we don't have an accident very often, but if we do we would drag our auto to Classic Collision if we had to. Everyone at the front of the house does a great job representg the back of the house where repairs are done.
Customer Service - 5.0/5.0 -
All our contacts were first class.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very polite and helpful. Kevin was especially knowledgeable and did a great job explaining the quote and answering my questions. I would definitely recommend this location!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
The seal at the trunk is off
Likely to Recommend - 5.0/5.0 -
I come for all my repairs
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair on the car is fine. And the paint is good. But on the rear driver side door, there appears to be an area of overspray that wasn't taped far enough back to prevent the paint from getting on the rear door.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only complaint would be if I would have had an input on the grill that was installed. I have confidence that Kevin will find me a replacement similar to what I had on my SUV prior.
My Experience - 5.0/5.0 -
The work performed was superb and very pleased with the customer service.
Likely to Recommend - 5.0/5.0 -
My car is beautiful
Repair Quality - 5.0/5.0 -
Customer service was excellent
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very pleased with everything!!!
Repair Quality - 5.0/5.0 -
My car looks beautiful. Can’t tell it had any damage at all. Excellent work!!!!
Customer Service - 5.0/5.0 -
Very courteous. Kept me up to date about everything.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work is excellent very satisfied customer thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast turnaround excellent t service kept me informed car replacement of my fender excellent !!!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There is a little paint on the rear bumper but nothing too noticeable or worth complaining about. I am satisfied overall with the repairs
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend and will use them again if the need ever arises.
Repair Quality - 5.0/5.0 -
Very professional team.
Customer Service - 5.0/5.0 -
Excellent customer service. Kept me informed of repair process