Classic Collision Van Nuys Ford
In operation 43 years, 6 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Van Nuys, CA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Ford; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A 10....Very nice and professional
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and satisfied with the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alex was very helpful and kept me up to date.
Customer Service - 5.0/5.0 -
Alex was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job this was my third time in a 5 year period.
Customer Service - 5.0/5.0 -
Great job will recommend
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Classic Collision was awesome. They kept me up to date the whole process. I knew exactly what was going on with my vehicle. From the begining to the end they were very communicative. I didn't have to wait for the insurance company to tell me what was going on. They let me know first which was great. They were so professional. If I needed my car repaired again, there is no doubt who I am taking my car to.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm satisfied with your service and repair excellent.
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 5.0/5.0 -
No comment
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and excellent service Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excelente
My Experience - 0.0/5.0 -
The paint was not matches correctly after painting the vehicle 3 to 4 times. Will return the Wednesday for you to try again
Likely to Recommend - 3.5/5.0 -
I think I am actually more a 5 but the service interface was so awesome, between Eric, Tony, Monica and Carlos that they deserve a 10. Considering all the pending issues needing to be resolved the only reason I say 7 is because those 4 deserve a 10
Repair Quality - 3.5/5.0 -
Its not finished. The color does not match. The new paint glows red but the original glows blue and the new paint is lighter when compared to original paint. I had not answered your query because after 4 tries I wanted to see if round 5 did the job before I commented. The guys I deal with, Eric, Carlos and Tony as well as Monica have actually been great but they are not the ones doing the work.
Customer Service - 4.5/5.0 -
The customer interface has been great. Even when I do a little waxing on out of frustration and an attempt not to lose it they have been great. Eric, Tony, Carlos and Monica deserve metals for listening when I was frustrated.
My Experience - 5.0/5.0 -
Exelent Job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I wish to complement the female receptionist in the waiting area. I was surprised to hear from conversation that she enjoys classical music. A very pleasant surprise!!!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The man in charge of repairing my bumper showed me his work with great pride. He assured me if something goes wrong, I should return the car for inspection.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
If additional parts were missing, I was not informed for the most part. I had to call consistently to gather correct information on my vehicle and to move things along. Overall customer service was good but I wish I was contacted at the frequency that I had selected when dropping my vehicle off.
My Experience - 0.0/5.0 -
My truck was on the site since last September 27, 2021 until December 30th 2021 because of the pandemic and out the stock parts due to the Covid-19, the December 30th I went to the shop to pick up my truck, then I noticed that the job was done incomplete, with missing and broken parts. C some of them repaired and installed with glue INDEED since that date to now May 9, 2022 I been traveling to the shop for those issues, I did lost my time work, and I spoked with Carlos today, about of the BIG MISTAKES THEY DID AND THE BIG MISTAKE OCCURRED ON FRIDAY MAY 07, 2022 When they installed the last parts on my truck. For that big mistake occurred I do need some compensation for my lost time of my job. Thank you. Best regards Edin
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
He service was great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was responsive and attentive.