Classic Collision Virginia Beach
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Virginia Beach, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would never.
Repair Quality - 0.5/5.0 -
Worst experience ever, especially regarding communication. I had to call them several times to get an update, and they didn't even call me back. The repair got delayed so many times, and the manager did not want to work with me. They gave me an empty tank car, completely empty, so I had to ask them to fill it up. I'm just wondering if they even check anything before they let the car go. After the repair was completed, my hood was still uneven, and there was a big gap on the side that was damaged in the accident.
Customer Service - 0.5/5.0 -
She never called me back. I had to call over 6 times to reach her. I started calling around 2 PM, and she didn't pick up the phone until they were about to close.Really bad communication in general.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Reason being I'm placed in a financial bind because during repairs Elite mechanic decided to force tiger way into a sealed compartment that held a box installed by car owners and tried rigging my car to start. I did receive a call that my car had been turned off. I immediately knew I had to contact lenders to make payment. I did within 1 hour of elites call get car cut back on. So when I go pick my car up my wife and i pointed out the out of place box and broken cover connected to door. I immediately went and showed the appraiser assigned to my 2015 altima. She did say to bring my car back next day soon as mechanic gets in. I did so. A manager male came out to speak with me the next day. I told him how I wish this Hadden accured so I could be on my way but I stressed to him how I did not pay off my car yet and if worst came to worst I did not speak up about damages to my car by elite mechanics I couldn't just leave and let it be placed on my wallet because it was not like that at all when I brought my car to them. I believe lack of communication by their different departments about my car repairs and my car being cut off and un able to start hadent been passed along so everyone would be aware if mechanic took upon him self or her self to finding the hidden box and removing it from its original placement only car lot knew of. Once that didn't work that's when they called me to get car started. I would have rather them call me instead of doing whatever they wanted then not take accountability after I pick NY car up. Still have not offered me a penny to replace. I'm disappointed that I trusted progressive to send my car to the repair company who would if anything out of order happened fix or pay for. Instead these ppl unprofessional try telling me that's how I brought my car in. 100% false now I'm having issues with my car dealership. A real company should never leave a paying customer hanging like they did my car box and my family with a 3 month year old baby. Now car is not working properly from malfunction of control box tampered with by your mechanical team who seem to love to not take accountability if they think they can manipulate a situation hoping I can't prove their nun authorization to go underneath my dash board and break. $1500 damages I can't afford to be fixing. But thier assigned job was done very well. My car door was fixed and painted very well. But they really disappointed me by mis handling my vehicle 😔
Customer Service - 0.5/5.0 -
No more comment besides elite needing to step up and fix what they broken into in my car
Returned Clean
My Experience - 5.0/5.0 -
I am pleased with the professionalism of the Elite Team and the quality of the workmanship.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the quality of the workmanship and the professionalism of the staff are Super-riffic!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service and small shop cordiality.