Classic Collision Willowbrook

4.9 (1,054reviews)
98%
18711 Tomball Pkwy,  Houston,  TX  77070
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In operation 13 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Houston, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,054)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team is widely recognized for professionalism, friendliness, and going above and beyond expectations. Communication is frequently highlighted as a strength, with regular updates via text, email, and phone keeping customers informed throughout the repair process. Timeliness is another standout, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including better communication at the start of repairs, cleanliness of vehicles upon return, and ensuring all electrical systems are fully functional post-repair. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Very pleased with the customer service as well as workmanship. I also appreciate that my car was completed when ..." Read more
"... service . Very helpful and work speaks for itself. Repairs are amazing. I highly recommend this place to anyone." Read more
"... notifications continue to go off daily. Its quite annoying. The body work looks good but the electrical is shot" Read more
"... close is to me and how google reviews they have. They did good on fixing the issue but after driving 3 miles one of the battery lights came on my battery is 6 ..." Read more
"Perfect repair done on time."
"... great company, everything went so smoothly and quick. They got my car up and running way before schedule ." Read more
"It took a long time"
"It took a couple of days longer than expected"
"... appreciate that my car was completed when I was told. All communication was very professional from everyone. This was a very pleasant experience. I will definitely ..." Read more
"If anything, better communication at the start of the project would be helpful. I didn't know what had actually happened to my vehicle. ..." Read more
"Repairs done as expected; communication throughout process left a lot to be desired"
"I never received a phone call stating my vehicle made it to the shop safely. I had to call to validate this information. ..." Read more
"Really good communication, streamlined services, and good customer service!"

Likely to Recommend

Repair Quality

Everyone was great, and the work was high quality.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

It was great John was excellent and provided amazing service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The Classic Collision team did amazing job on my vehicle!!! My car looks all brand new again!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job thanks

Customer Service

Looks beautiful 😍

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris and John are professional and honest.. the service is fast and excellent

My Experience

Door looks great!

Likely to Recommend

Good work, kept me updated.

Repair Quality

Good job, good updates to me re: status, as time went along!

Customer Service

Good info, kept me up to date

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’m unable to use my truck because it was damaged after the repairs.

Repair Quality

I’m really disappointed with my recent experience at this place my insurance send me here because the convenience of how close is to me and how google reviews they have. They did good on fixing the issue but after driving 3 miles one of the battery lights came on my battery is 6 months old after not having my truck for two weeks and still not having reliable transportation has been really disappointing this place now be able to accommodate theiI’m really disappointed with my recent experience here. My insurance sent me because of its convenient location and positive Google reviews. They fixed the issue well, but after driving just three miles, one of the battery lights turned on. My battery is only six months old, and after not having my truck for two weeks, I still lack reliable transportation. It’s been very frustrating that this place hasn’t been able to resolve the problem. They didn’t take any action to address the issue. Instead, they merely fixed the problem superficially. After they left, my truck was left extremely dirty, with the driver-side floor mat covered in a thick layer of greasy oil residue. The oil stain on the mat was so pronounced that it required extensive cleaning.

Customer Service

John was super informed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job. Very hay

Likely to Recommend

Repair Quality

Very very happy.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Perfect repair done on time.

My Experience

100% satisfied with repair

Likely to Recommend

Would highly recommend

Repair Quality

John was very helpful and told me the car would be ready in 4 days and it was ready when he said it would be. The work to the vehicle was great and couldn’t be happier would definitely recommend and use again.

Customer Service

John was very helpful and told me the car would be ready in 4 days and it was ready when he said it would be. The work to the vehicle was great and couldn’t be happier would definitely recommend and use again.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Very friendly people get the job done fast and done right

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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