Cole's Collision Centers - Kinderhook
2532 Route 9H,
Kinderhook,
NY
12106
USA
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and timely repairs. Many highlight that their vehicles were returned looking brand new, often better than expected, with several noting the complimentary detailing as a wonderful surprise. The team is frequently commended for being friendly, professional, and knowledgeable, making stressful situations feel manageable. Customers appreciate the regular text and phone updates throughout the repair process. While a few noted delays, most acknowledged these were insurance-related rather than shop-related. Minor improvement points raised by customers include ensuring repairs are fully inspected before vehicle handover and providing clearer upfront information about payment requirements at pickup.
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Service Quality
"Im totally happy with everything. Great service, great communication, and amazing work."
"... communication throughout our repair process was stellar, the repair swift and completely successful! Our car looks as good as new and we are only sad to not have a reason to keep ..."
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"... for my corollas Cole's in Kinderhook came through. flawless results, excellent communication and generous scheduling too. i have a ton of confidence once after i park my car ..."
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"... were completed and I picked up my car, I noticed it looked better than it did when I drove it off the purchasing lot! Coles did a fantastic repair job."
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"Best customer service anywhere... hand down!"
"Very nice job completed a week ahead of the promise time. Id highly recommend Coles in Kinderhook!"
"... was stressing about needing to go out of town and they finished two full days ahead of schedule! Completed BEFORE the estimated time I was given. When does that happen Im very happy ..."
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"... very knowledgeable and extremely kind and friendly. The work was done in much shorter time than was expected. Thank you so much"
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"i was without my car for over two weeks for the installation of two tires and touchup paint on a rocker panel, not happy"
"... professional, and very helpful throughout the whole process. Communication was excellent, and they kept me updated the entire time. The repair work was done with great attention to ..."
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"Honest and thorough customer service with text message communications keep me up to date on progress and completion. Fast to pick up their ..."
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"Staff is wonderful! Progress messages were greatly appreciated throughout repair process. Car was returned looking great inside and out. Appreciated ..."
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"Great job, timely, quality work combined with clear communication. Only place Ill bring my vehicles for collision repair."
"... was a bit of a moving target but not due to Coles. They kept me completely apprised along the way."
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Mary
(Toyota owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Roberta
(Subaru owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Alexandra
(Honda owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michael
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Chris
(BMW owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kathleen
(Honda owner)
reviewed 7/24/26
My Experience - 5.0/5.0 -
Everyone on your team is very courteous, knowledgeable, and efficient. Also, the workmanship regarding the repair was outstanding.
Likely to Recommend - 5.0/5.0 -
No hesitation in recommending Cole’s to someone else.
Repair Quality - 5.0/5.0 -
Great customer service and great workmanship as far as the actual repair of the damage to the car.
Customer Service - 5.0/5.0 -
Very cordial and efficient staff!
Returned Clean
Chris
(BMW owner)
reviewed 7/20/26
My Experience - 5.0/5.0 -
Great communication and results! Very happy indeed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done. Stayed in touch. Very pleased.
Customer Service - 5.0/5.0
Miles
(Mazda owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Anthony
(Toyota owner)
reviewed 7/14/26
My Experience - 5.0/5.0 -
One word, “Excellence” from start to finish. Great communication. Thanks to all for a great job…
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Christine
(Ford owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Rachel
(Audi owner)
reviewed 7/9/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Thomas
(Audi owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
Kept updated on the complete process
Returned Clean
Preston
(Hyundai owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
Very friendly service an they keep you updated on progress
Returned Clean
Jane
(Audi owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Efficient, thorough work. Friendly shop, too.
Customer Service - 5.0/5.0
Returned Clean
Leigh
(Toyota owner)
reviewed 7/6/26
My Experience - 5.0/5.0 -
My car looks like new! Everything was taken care of. The only hold up was with my insurance company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kathryn
(Chevrolet owner)
reviewed 7/2/26
My Experience - 5.0/5.0 -
Honest, thorough, office staff completely kept me updated and the work was great. I would recommend highly. Thank.you
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Stacie Willis
(Nissan owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff was very knowledgeable with answering questions
Vernon
(Toyota owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Karen
(Toyota owner)
reviewed 6/29/26
My Experience - 5.0/5.0 -
Excellent desk people. Explained things well and walked me through the steps patiently. Made calls for me while I waited. I felt secure with their knowledge and sensitivity to the situation.