Collision Care-Springfield
In operation 6 years.
Collision Care is a locally owned and operated full-service collision repair facility. Our technicians are highly trained and qualified to restore your vehicle to pre-loss condition. We in invest heavily in on going training for our technicians and use the most current equipment to ensure the repairs to your vehicle are performed properly to the vehicle manufacturers specifications. From the moment you contact us, we strive to make the unfortunate accident as seamless as possible. All repairs are backed by our lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service , Professional , Courtesy ...
Customer Service - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Do good job
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and very nice to work with 😊
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Staff was very friendly and understanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job kept me informed the whole time. I would recommend them to everyone
Customer Service - 4.5/5.0 -
Excellent experience
Likely to Recommend - 5.0/5.0 -
I would actually highly recommend them. They provided a quality repair. They just need to improve on their communication. They have great personalities and were very easy to work with. Even in my frustration of blown promise dates, they kept an even demeanor and deescalated every situation by just being good humans.
Repair Quality - 4.5/5.0 -
I think the communication could have been better but CV did the best they could given the delays from the dealer to provide parts for my late model vehicle. They did a good job on the repair and were ALWAYS friendly and helpful even if it was from me reaching out. More proactive communication would have given them a 10.
Customer Service - 4.5/5.0 -
Same issues, they were friendly, honest and pleasant to work with but it was often me calling them to get updates. More proactive communication - especially via text would have garnered a 10.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The shop did a fantastic job and the communication was really wonderful.
Customer Service - 5.0/5.0 -
Really great communication with frequent calls/emails when there were changes/delays.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
They replaced my back bumper, the color is a little off and my car came back dirty. The floor mats on the inside it appears they tried to clean but they were wet and the back ones were just thrown into the back. Another collision center cleaned my car and made it look beautiful before I picked it up. They did the job, and didn’t go above and beyond.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was beautiful they kept me informed and finished when they said. Took good care of my car.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
even though the tech changed the delivery time on the day of the delivery day at around 2:30pm and I was about to get ready and go out for pickup. Anyways, I went there to have a look at my car, they said they couldn’t finish the job because one of the gas filling tank cover part came in wrong. I said why you are not letting me know at least a day early. This was really really unprofessional.. otherwise I think repair job looks ok, I’m giving them 10 points anyways.