Collision Care Xpress
In operation 17 years, 10 years at this location.
Collision Care Xpress knows that automotive repair isn’t just about fixing cars. You need someone you can trust, who will have your car ready on time, and who will take care of you until you get back behind the wheel. We know that the service we provide to you is the most important step in what we do. We specialize in all types of repairs from cars and trucks – Serving all of South Florida. We have Enterprise rental cars on site. We also offer towing services that are provided by a licensed county towing vendor. No job is too big or too small at Collision Care Xpress.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Timeliness
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Everything was good
Customer Service - 3.5/5.0 -
Good service but slow
Returned Clean
Likely to Recommend - 0.5/5.0 -
no shot
Repair Quality - 1.0/5.0 -
I was never given appropriate expectations. The administrative team kept giving me the run around until i escalated it and got routed to the manager. once i was put in touch with the manager all problems seemed to be solvable in a short timeframe. Extremely frustrating that it took for me to be upset and call every day for a few weeks straight to see any kind of progress being made. i told myself I wouldn't leave a bad review, but since I am being prompted for a survey... here it is.
Customer Service - 1.0/5.0 -
I was never given appropriate expectations. The administrative team kept giving me the run around until i escalated it and got routed to the manager. once i was put in touch with the manager all problems seemed to be solvable in a short timeframe. Extremely frustrating that it took for me to be upset and call every day for a few weeks straight to see any kind of progress being made. i told myself I wouldn't leave a bad review, but since I am being prompted for a survey... here it is.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Collision Care Xpress provided top-tier service upon completion of my vehicle. I especially want to commend Mariana for her outstanding work and excellent customer service skills. From day 1, she was empathetic and ensured my son and I were taken care of and always returned our calls in a timely manner, although we were in two different states. Additionally, I appreciate the attention from the Store Manager Brian, who personally ensured the vehicle exceeded all standards and expectations. Brian ensured he personally inspected the vehicle so we wouldn't have any issues throughout the process. At the end it was truly a professional and positive experience. Thank you Collision Care Xpress
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Never received status reports unless I called
Returned Clean
Likely to Recommend - 5.0/5.0 -
10000%
Repair Quality - 5.0/5.0 -
It is an excellent team, The results of the repairs on my SUV were perfect! to mention the impressive service from Niccole, Mariana, and Sasha, and the expertise of Samson! Everyone was very professional! Thank you for everything!
Customer Service - 5.0/5.0 -
Perfect
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and beyond
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would not recommend this repair facility. I will take all appropriate steps to ensure that other customers are not misled by a potentially misleading rating and do not end up in the same situation I experienced. I intend to ensure that relevant regulatory and oversight authorities are formally informed of the full scope of the issues experienced in this case. Summary of concerns: * Failure to restore vehicle to pre-loss condition (fit and appearance not properly matched). * Repeated improper repairs requiring multiple return visits (door and bumper installation completed only after several attempts). * Additional damage during or after repair (including window regulator component damage). * Inadequate communication and process management (missed callbacks, inconsistent timelines, and lack of proactive updates). * Insurance coordination issues (incorrect billing submissions requiring repeated correction and owner intervention). * Failure to properly identify and document defects without customer intervention. * Unresolved damage: the front grille emblem remains unrepaired. It was clearly damaged in the accident and was included in the original insurance claim, but was not properly restored. Given the above, this matter warrants review by appropriate oversight bodies and regulatory authorities to ensure compliance with repair and insurance standards.
Repair Quality - 0.5/5.0 -
- Fake-looking rating. Hard to believe a body shop with such reviews could correctly install a door and bumper only on the THIRD attempt. - Despite the outward visual appearance, it required long disputes and insistence to prove that the vehicle was not properly sealed after the repair. There was wind noise and poor sealing. - Additional damage was found to neighboring parts, including a damaged door window regulator. - Despite replacing the grille, the damaged front grille emblem was not properly restored. They claimed it had been glued before, but the inner part damaged in the accident had completely fallen apart. - How was the vehicle returned in this condition? - No loaner vehicle was provided while repeated repair issues were being fixed. - They could not properly resolve issues with the insurance company or ensure the vehicle was restored to pre-loss condition. - The replacement headlight does not match the opposite side in color/appearance, therefore the vehicle has not been restored to its pre-loss condition as required under Florida Statute 626.9743. - Some damaged parts were dismissed with “it was already like that” instead of being properly inspected and addressed. This situation also raises concerns that may require review by higher regulatory authorities, including the Florida Department of Financial Services, the Office of Insurance Regulation, and the Department of Business and Professional Regulation (DBPR), due to potential issues with repair standards and failure to restore the vehicle properly. Overall, this experience left a huge negative impression and a feeling of being disregarded and mistreated.
Customer Service - 0.5/5.0 -
Main reasons for dissatisfaction - the vehicle was not restored to its pre-loss condition as required under Florida Statute § 626.9743, which mandates that repairs and replacements must be equivalent in fit, appearance, and performance. The vehicle remains with mismatched headlights and unresolved damage to the front grille emblem, constituting non-compliance with required repair standards. Additionally: 1.Repeated delays and failure to return calls as promised (callbacks often not made, requiring self-follow-up). 2.Lack of clear communication regarding repair status and timelines. 3. Need for multiple return visits due to unresolved or incorrectly completed repairs. 4. Continuous requirement to personally identify and prove defects instead of proactive inspection. 5. Poor coordination between repair shop and insurance company, requiring customer intervention. 6. Additional time and financial burden due to repeated visits and delays. 7. Overall unprofessional handling of concerns and lack of accountability during the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was handed professionally and really worked around my schedule. This cannot be understated. It took me about 6 months to get it in once the estimate and everything was given due to my work schedule. Then we added a few additional repairs at my own expense that had needed to be done for years. With each new addition to the work I wanted done they never gave me any hassle or issues. I truly appreciate not only the work they did, but also the patience and understanding they showed. Pat was amazing as well as the whole team. Thank you everyone at collision care express.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There was some damage to my rim and was not replaced.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I already have recomended your shop to a couple of friends
Repair Quality - 5.0/5.0 -
Top of the line repair shop.
Customer Service - 5.0/5.0 -
Nocole & Mariana are absolutly the best.
Likely to Recommend - 5.0/5.0 -
Will definitely recommend.
Repair Quality - 5.0/5.0 -
After having a terrible and frustrating day, everyone was amazing. From the initial contact bringing in the damaged vehicle, straight through to picking up the vehicle. At the end, Sheila and Nicole were amazing and the joy to do business with. Amazing job on the car as well. Not only was it done incredibly quickly, but the work was done to great satisfaction. Would definitely recommend, and intend to recommend this establishment.
Customer Service - 5.0/5.0 -
Incredibly friendly, welcoming, and thorough.