Collision Center Auto Body & Glass

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always kept me informed

Customer Service - 5.0/5.0 -

Friendly staff.

Returned Clean

Likely to Recommend - 2.0/5.0 -

Good job on the repair (except the wheel cover) Communication needs improvement

Repair Quality - 2.5/5.0 -

From the start there was miss communication and calls were not returned as stated. I was told truck was ready on Thursday and I advised them I would pick it up Friday It wasn't ready, parts were missing. R&R: left wheel well cover was replaced but it is misshapen and rubbed with tire on right turns. The rest of the repair is very good

Customer Service - 2.0/5.0 -

Didn't return calls as stated.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Poor customer service, employees never returned calls I always had to be reaching out for updates. Very poor quality of work! Overspray on full truck. Flares on front end had to be applied 3 times or more as the last time they attempted they kept redoing they didn’t know how to seal on properly without the sealant coming through on top of flares. One is already pealing off. Front bumper was different shades on left and right sides. Over tire covers were not screwed on correctly multiple times. Fog lamps were not ordered to match what I had, fog covers were completely wrong and not flushed into place when installed. Paint dripped. Paint chips even though it was painted. My drivers side door had interior scratches and very dirty from their workers. Employees are unprofessional and disrespectful and not fully informed before advising customer of status. I was told vehicle was ready a couple times and I showed up and vehicle was not ready, they did not do walk through or did not expect me to check my vehicle before taking it. My vehicle was a part of theft on your property and your employee provided me false information in comparison to your insurance provider. Very disappointed and will never return for a new claim.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

None

Repair Quality - 5.0/5.0 -

None

Customer Service - 5.0/5.0 -

None

Returned Clean

Likely to Recommend - 0.5/5.0 -

They not good enough

Repair Quality - 0.5/5.0 -

Maintenance to my car ain't get fixed the origin book to my car got taken by professional leagues😒 Address- 1610 N McColl Rd, McAllen, TX 78501 Website- http://www.collisioncenterrgv.com/

Customer Service - 0.5/5.0 -

Here my number 956-540-0171

Returned Clean

Likely to Recommend - 0.5/5.0 -

This reading is only because I am still waiting for a return call to fix the last part of the vehicle

Repair Quality - 0.5/5.0 -

All repairs were not done, and I’m still waiting for a callback to get the last issue repaired with my vehicle. I was told that they were going to contact the insurance because they needed to make a claim on the front bumper that was not done initially. I was told I would be called and I am still waiting. Also, I need the camera adjusted in the rear of the vehicle as it is pointing more towards the license plate than it is out towards the back.

Customer Service - 0.5/5.0 -

This is in regards to the same issue, as not getting a return call to repair the last part of the vehicle.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.0/5.0 -

No follow up no communication my son does not have a working car

Customer Service - 3.5/5.0 -

The girls were always very helpful but I had to keep calling them to know the status

Returned Clean

My Experience - 0.0/5.0 -

When I picked up my vehicle it was dirty. Seats were strained, floors mats were full of mud. I brought up the issue with a lady in the front and said "we are not responsible". Mechanics needs to be clean when moving cars around. I have pictures before I dropped off vehicle and after. Lady in the front said "i dont care about ur pics"

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a very nice job on my truck 😎

Customer Service - 5.0/5.0 -

The girl at the desk was always very nice, and polite

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excelente trabajo.

Customer Service - 5.0/5.0 -

Muy satisfechos poco tiempo de espera

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good excellent job

Customer Service - 5.0/5.0 -

Very good especially Mr. Mario

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The biggest problem is unrealistic projections for completion date. No issues with the repairs.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 3.5/5.0 -

One call, person on the phone said she was not fully trained to assist me. Second time, visiting your shop, same person was not able to assist me.

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome people and great job / Mario was great 👌

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0