Collision King

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0 -

Took 2 and half months to get it fixed, wouldn’t keep me up dated on what was going on, when I would call they wouldn’t answer tell me they would call back and don’t, the a/c doesn’t work right, but the repairs were go

Customer Service - 1.5/5.0 -

Took 2 and half months to get it fixed, wouldn’t keep me up dated on what was going on, when I would call they wouldn’t answer tell me they would call back and don’t, the a/c doesn’t work right, but the repairs were go

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 0.5/5.0 -

I never received a point of contact. I had to call to find out the status. Aside from occasional text messages, I never knew the actual repair status. My vehicle was in production for over two weeks. Rachel did try to make it right but by that time my vehicle was ready and I needed it.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Communication was lacking and I never saw an actual estimate document

Customer Service - 4.5/5.0 -

The ladies at the front desk were very polite and helpful

Returned Clean

My Experience - 0.0/5.0 -

Incomplete at this time. What has been completed is satisfactory.

Likely to Recommend - 5.0/5.0 -

The quality of the work and the knowledge support staff make it a no brained recommendation.

Repair Quality - 5.0/5.0 -

The repair quality is as good as it gets!

Customer Service - 4.5/5.0 -

The only reason that service is not a 10 was the discrepancy in when the car was originally promised and when it was actually finished. Effort was absolutely there but a five day delay is a lot. The delay was attributed to weather and that is somewhat understandable but really it was to make sure the repair was as good as it could be and that was the final result.

Returned Clean

My Experience - 5.0/5.0 -

You guys did a good job! If I need anything else repaired on my car I know where I can come. Thank You Collision King!

Likely to Recommend - 5.0/5.0 -

I would recommend all friends to Collision King because they give good service

Repair Quality - 5.0/5.0 -

Rachel I thank you and the company on repairing my vehicle and I plan to see you in the near future on problems on vehicle

Customer Service - 5.0/5.0 -

I hope your business grow

Returned Clean

My Experience - 5.0/5.0 -

Greta job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Never would

Repair Quality - 0.5/5.0 -

The worst decision I made , to trust your business with my vehicle and my money.

Customer Service - 0.5/5.0 -

The worst customer service I have ever experienced. They ask me for cash payment after 8 months. The send me from Charles to Tim, and Tim runs off with $,2400, $2,800 and $1500 deductible cash payments! So I had to pay a second deductible payment off $1500. Fucking ridiculous. So the owner and I talk, you tells he can eat $2,400 plus $2,800 but not the $1500 deductible. Take in mind from April 14 2023 till November I get the call to make this payments to Tim, terrible

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks for getting my truck back on the road. Enjoyed doing business with Collision King.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Vehicle was returned to me, partially repaired with parts missing

Customer Service - 0.5/5.0

Likely to Recommend - 0.5/5.0 -

I wouldnt recommend they have no sence of comunication between each other they are never in the same page i dont believ they care for the customer

Repair Quality - 0.5/5.0 -

Dissatisfied, horrible experience

Customer Service - 0.5/5.0 -

So much time in the shop and was turn in to us with missing parts

Returned Clean

My Experience - 5.0/5.0 -

Great place to take the vehicle, the workers are nice and helpful. They kept me informed on my truck

Likely to Recommend - 5.0/5.0 -

Will recommend 👌🏼

Repair Quality - 5.0/5.0 -

They kept me informed on the progress of my truck. If there was a setback the called me to inform me.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Job well done! Thanks Charles! and Collison King Family!

Likely to Recommend - 3.5/5.0 -

The only thing is the promised due date. With my experience there’s a chance that it will be rescheduled

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Communication was ok, there were a couple of times that was said they would reach out to me first but didn’t. I am grateful with the quality of work.

Returned Clean

My Experience - 5.0/5.0 -

Very professional courteous made repair in a timely manner. Make sure everything‘s explain how it was being done. Yes I would recommend this facility to anyone. Great people great product. Thank you so much for the service you rent it on to me and my family.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

My battery is only one year and five months old and it was run down so, when I got home and cut the vehicle off, it would not restart. I was not having battery problems prior to Collision King getting my vehicle. I have a button missing on the control panel inside the vehicle. It's the driver's seat heater button. The word "TERRAIN" is missing on my rear lift. Tim says it should be in in 3 weeks. FLEX FUEL is missing off the rear lift as well, but I was not informed about this issue. I guess overall the experience was good .

Customer Service - 5.0/5.0

Returned Clean