Us Auto Connection

4.9 (2,633reviews)
98%
1017 W 20th,  Houston,  TX  77008
Bot
Shop AssistantSparkles

In operation 28 years.

Complete Collision repair facillity in the Houston area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Genesis
GM Basic
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (2,633)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight that their vehicles were returned looking brand new, with several noting the shop even detailed their cars. Frequent updates via calls, texts, and emails were widely appreciated, making stressful situations feel seamless. Customers commend the professionalism, friendliness, and attentiveness of the staff. The shop also received praise for handling insurance and rental car coordination. A few customers noted minor concerns, including occasional delays due to parts availability, unexpected charges, and small finishing oversights, all of which were mentioned directly in their feedback.
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"Quality of work is over the top. Professionalism of the staff is as well. The only place that will ever touch my ..." Read more
"The quality of the repair is above and beyond my highest hopes. In a word, the quality of the repair is excellent."
"Great shop, i have taken several cars there and they come out as nothing has happened. The customer service is phenomenal, and everyone is kind, understanding, ..." Read more
"We got the car back a day earlier than promised!"
"It was ready, earlier than expected"
"I was surprised at how quickly the repairs were done. The work seems to well done. Thank you."
"Looks great, completed on time and appreciate all the timely updates"
"Seems to be functioning as intended, but took a LONG time to get and install the parts. Likely insurance isses rather than USAC, though."
"... its been at least 5+ times now. That says it all. Communication is top-notch.. Customer service is too good. It kinda shocks you. Youre left wondering why the ..." Read more
"U.S. Auto Connection communicated throughout the entire repair process and was completely transparent. Without their support, the unfortunate incident ..." Read more
"They were on top of regularly updating us. I never felt like I had to guess what was happening next."
"I was updated every day on the status of the vehicle and when it would be ready"
"Great customer service. Kept us informed every step of the way which provided comfort and support durning times of uncertainty and stress."

Likely to Recommend

Repair Quality

Chris is a knowledgeable rep. After examining the damage to my Santa Fe, he gave me 2 options. He followed my choice to the letter. The car looks good, the computer reset put evening back as it was, and I'm totally satisfied. I will recommend U S Auto always.

Customer Service

Great work!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very professional and was worry. Whoever does your detailing is the absolute best. Amazing.

Likely to Recommend

Repair Quality

Great service, kept me updated

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Unfortunately, my adult children and I have had to have our cars repaired quite a few times over the years. U.S. Auto Connection is always where we go.

Repair Quality

The new bumper fits perfectly and the paint matches perfectly as well.

Customer Service

Returned Clean

My Experience

Highly recommend! Rueben provided excellent customer service and communicated throughout the process and kept me informed. Great experience!

My Experience

Great service with frequent updates. Kevin was very helpful.

Likely to Recommend

Repair Quality

Great service. Speedy and Kevin kept me informed on the progress.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great shop, i have taken several cars there and they come out as nothing has happened. The customer service is phenomenal, and everyone is kind, understanding, listens and have empathy. The communication is excellent and always keeping you up to date on what is going on and when the car is going to be ready.

Customer Service

Everyone is awesome!!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

So far I am very satisfied. The repair looks great. However, it’s only been 3 days so far so I can’t really say for sure that it’s going to stay that way when so little time has passed.

Customer Service

Very attentive and kept me informed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Their expertise it made you feel that you’re very important Customer.

Repair Quality

10-Great job!

Customer Service

GREAT JOB AND SERVICE!

My Experience

The process with smooth and easy from start to finish.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The process was painless and had no issues.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean