Collision Pros - Chico
In operation 40 years.
Collision Pros is a full service collision center. We are an I-Car gold status shop, which is the highest level of industry training recognition. . At Collision Pros your satisfaction isn't just a goal, it's a guarantee. We back all of our work with a written, lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were excellent
Customer Service - 5.0/5.0 -
Very satisfied!!
Likely to Recommend - 0.5/5.0 -
Only recommendation would be if I was asked what shop I wouldn’t go to.
Repair Quality - 2.5/5.0 -
Not really complete yet
Customer Service - 0.5/5.0 -
Three week repair estimated. Sounded fine with thirty days of rental car but on month two of excuses and bs I was really mad. The guy worked with me a bit but I also paid A whole month of insurance to you guys while I didn’t have a car working. I also think you sending me to a shop that takes double the amount of rental car days I get is super unfair. Not only did we have no air conditioning all month after work and the hottest part of day, we also had to Norris car for a month and pay out of pocket. So I think you guys should offer compensation at the very least. Not just me telling you how great you are.
Kept me Informed?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
All facets of the business were not up to par. The front office staff forgetting to schedule. Estimator not explaining any expectations on time frames or steps in the process. The repair was done poorly and not as explained on estimate. Wasn’t going to fill out a reply but they spam your email until you do. Did not come off as a well run business.
Customer Service - 1.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I brought my truck in for a repair on a Friday morning. My truck was not started until The following Wednesday afternoon when I was told it would most likely be done the next Friday when I dropped it off. It was another week before the work was done. Upon inspection, there were scratches in the grill paint that had not been touched and a specific nick in the hood paint ghat I had pointed out that had not been fixed. Overall, the repair looked good and I was satisfied but the attention to detail was not there obviously. Christian and Nyla were both super nice and communicated well, pleasure to deal with.
Customer Service - 5.0/5.0 -
Great staff that I dealt with. Nyla (sp?) and Christian were both super friendly and helpful
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
Unfinished work- stated that my suspension was not part of the claim. Fix my alignment, but not my suspension due to “coincidental wear and tear.” Apparently, Mike was an expert on Tesla because he worked at the service center for five years cost me additional $2500 to repair my car at Tesla. Since he’s such an expert that never returned emails he should consider returning back to Tesla. My suspension never had any problems prior to the accident, but yet they stated that it was a coincidence. Communication was mediocre considering I drop my car off on a Wednesday. They called me on Friday morning, asking if my car was at there at their collision center.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The team at Collision Pros Chico was so friendly, detailed, and welcoming! The scheduling was a little difficult and took a while but once I made the appointment, Mike was incredibly helpful and the rest of the process was smooth. My car now looks great!
Customer Service - 3.5/5.0 -
The beginning period of trying to schedule an appointment and getting the shop to submit the photos to my insurance was a little frustrating because it was taking so long, but once it was submitted and I was able to come in, the experience with Mike was wonderful and he made everything easy to understand.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great and runs well. No issues after the repair
Customer Service - 5.0/5.0 -
The customer service was great. Communication we very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Had vehicle for 3 weeks and part wasnt ordered so i had to return to for it to be installed, other than that great
Likely to Recommend - 5.0/5.0 -
I already recommended Collisions Pro to friends and family.
Repair Quality - 5.0/5.0 -
Collisions Pro staff made every effort to make my experience a good one: they helped with my Insurance, kept me updated regarding the status of my vehicle and cared for every small detail. The car looks great and I highly recommend the shop for any car and especially Teslas, which was my case.
Customer Service - 5.0/5.0 -
Always attentive, respectful and professional.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good work, thorough diagnosis, options explained.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mike, who helped me was very knowledgeable and extremely friendly!
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Very attentive