Collision Pros - Chico
In operation 40 years.
Collision Pros is a full service collision center. We are an I-Car gold status shop, which is the highest level of industry training recognition. . At Collision Pros your satisfaction isn't just a goal, it's a guarantee. We back all of our work with a written, lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
If you are going to use Car Wise, update it and make it accurate. Communication is key and most customers thrive on it.
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
Paint on both Fenders does not match car. The front bumper has paint swirls and bad marks between hood and front clip. Over spray on passenger door.
Customer Service - 1.0/5.0 -
Give Regional Manager Neil Erickson that score. Came in with a problem about work done to my Tesla and he said there was nothing wrong with paint color and said he would look into my work order and never called me back. Sore manager in Chico Greg has been wonderful! Thank you Greg. I would like a call from owner. 530-720-7124.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I will tell my friends about the outstanding service
Repair Quality - 5.0/5.0 -
Collision pros did a outstanding job on my vehicle I was satisfied with the staff in the front office the body shop they did a awesome job on my truck I'm very very satisfied with the overall experience I had thank you Collision pros you guys have a five Star service im very happy thank you very much Randy
Customer Service - 5.0/5.0 -
Excellent service im very pleased with the overall service and repairs on my truck
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I will be recommending collision pro to all my friends and family! Amazing staff and customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
I did not get a call when car was finished, I called to check on vehicle, as was told it was done.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
The repairs look good. Can't see the damage anymore
Repair Quality - 5.0/5.0 -
The repair turned out good. Except the didn't clean up after themself on the inside they didn't wipe off the dust film they left on the center console & driver side, floor
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I felt we were in good hands throughout the whole experience.
Repair Quality - 5.0/5.0 -
Very satisfied that they did a great job and showed friendly professional service.
Customer Service - 5.0/5.0 -
I felt comfortable with the professionalism of the Collision Pro repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing service. Very quick and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very one friendly and helpful
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Nope
Repair Quality - 0.5/5.0 -
There is Additional damage to my vehicle. Work was not complete, although I communicated what was going on with my vehicle after it was damaged no one would listen. When I went to pick it up I was still met with resistance about the repairs that they ignored until I told them I had multiple witnesses of which were pg&e employees i have no prior association with, and that i DO HAVE the original tire that was damaged when the vehicle drove up onto the tire (tire was turned outward) and was pushing the vehicle. The rim is still damaged the car pulls to the ight,yet they said the alignment is fine,the tire wobbles and shakes and im hearing noises the vehicle never made before. My vehicle had some flaws but I know it made ZERO NOISES AND THERE WAS NO SHAKING IR WOBBLING AND THE ALIGNMENT WAS PERFECT AND THE DRIVERS SIDE TIRE GAS A SLOW LEAK WHEN PARKED IN A PARTICULAR POSITION WITH THE RIM, NIT TO MENTION THE SCRATCHES LEFT ON THE RIM AND THE FACT THAT IT WAS NOT PROPERLY PUT BACK TOGETHER AND DOES NOT LINE UP. ALSO,THE DAMAGE THAT WAS NOT THERE WHEN THE VEHICLE WAS DROPPED OFF. I ALSO SERIOUSLY DOUBT THAT THE SAFETY OF THEY VEHICLE OR THAT THE PROPER MEASURES TO ENSURE A THOROUGH INSPECTION BEDORE, DURING, AND AFTER WERE EVER TAKEN SERIOUSLY. I DO NOT FEEL LIKE MY VEHICLE WAS A PRIORITY AND THAT IT WAS MIORE OF A BURDEN AND THEY JUST SLOPPED IT TOGETHER TO GET IT OUT OF THE WAY. I ONLY ASKED THAT IT BE REPAIRED BACK TO THE WAY IT WAS PRIOR, WITH THE FEW FLAWS OR ISSUES IT HAD,BUT IT RODE SMOOTH WITHOUT PULLING OR WOBBLING OR SHAKING OR NOISES , AND WITHOUT THE IDLE IRRATICLY PUTTERING. THERE ARE NEW DENTS, SCRATCHES, PAINT IS NOTICEABLY DIFFERENT, AND NOTHINGS LINED UP FRONT TO BACK. THEY ONLY REPAIRED THE DENTS AND DID NOT DO THAT WELLSINCE THEY EVEN LEFT ONE. IM SO UPSET WITH THIS ENTIRE THING. MY CAR IS WORSE OFF NOW THAN IT WAS BEFORE I TOOK IT IN. THE GIRL IN THE FRONT IS EXTREMELY RUDE AS WELL.IM AFRAID TO TAKE IT BACK TO THAT PLACE.
Customer Service - 0.5/5.0 -
There is Additional damage to my vehicle. Work was not complete, although I communicated what was going on with my vehicle after it was damaged no one would listen. When I went to pick it up I was still met with resistance about the repairs that they ignored until I told them I had multiple witnesses of which were pg&e employees i have no prior association with, and that i DO HAVE the original tire that was damaged when the vehicle drove up onto the tire (tire was turned outward) and was pushing the vehicle. The rim is still damaged the car pulls to the ight,yet they said the alignment is fine,the tire wobbles and shakes and im hearing noises the vehicle never made before. My vehicle had some flaws but I know it made ZERO NOISES AND THERE WAS NO SHAKING IR WOBBLING AND THE ALIGNMENT WAS PERFECT AND THE DRIVERS SIDE TIRE GAS A SLOW LEAK WHEN PARKED IN A PARTICULAR POSITION WITH THE RIM, NIT TO MENTION THE SCRATCHES LEFT ON THE RIM AND THE FACT THAT IT WAS NOT PROPERLY PUT BACK TOGETHER AND DOES NOT LINE UP. ALSO,THE DAMAGE THAT WAS NOT THERE WHEN THE VEHICLE WAS DROPPED OFF. I ALSO SERIOUSLY DOUBT THAT THE SAFETY OF THEY VEHICLE OR THAT THE PROPER MEASURES TO ENSURE A THOROUGH INSPECTION BEDORE, DURING, AND AFTER WERE EVER TAKEN SERIOUSLY. I DO NOT FEEL LIKE MY VEHICLE WAS A PRIORITY AND THAT IT WAS MIORE OF A BURDEN AND THEY JUST SLOPPED IT TOGETHER TO GET IT OUT OF THE WAY. I ONLY ASKED THAT IT BE REPAIRED BACK TO THE WAY IT WAS PRIOR, WITH THE FEW FLAWS OR ISSUES IT HAD,BUT IT RODE SMOOTH WITHOUT PULLING OR WOBBLING OR SHAKING OR NOISES , AND WITHOUT THE IDLE IRRATICLY PUTTERING. THERE ARE NEW DENTS, SCRATCHES, PAINT IS NOTICEABLY DIFFERENT, AND NOTHINGS LINED UP FRONT TO BACK. THEY ONLY REPAIRED THE DENTS AND DID NOT DO THAT WELLSINCE THEY EVEN LEFT ONE. IM SO UPSET WITH THIS ENTIRE THING. MY CAR IS WORSE OFF NOW THAN IT WAS BEFORE I TOOK IT IN. THE GIRL IN THE FRONT IS EXTREMELY RUDE AS WELL.IM AFRAID TO TAKE IT BACK TO THAT PLACE.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The vehicle was repaired well and met all my expectations. The job was professional and looked excellent.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
My air conditioner did not work after I got my truck back. It was working before I brought it to collision pros.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Secondary repair needed for minor paint imperfection by being addressed properly by shop
Customer Service - 4.5/5.0 -
Minor 2ndary repair needed but shop very accommodating and promptly addressed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Still need miner adjustments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone we worked with was amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome work , my car came out washed and the damage looked like it never happened !
Customer Service - 5.0/5.0 -
The staff were great with communication and making me feel like home !