Collision Pros - Davis
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The car looks great. Staff made up for some delays by accommodating me. A good experience.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The original service was completed and satisfactory but another item was broken (a prong to a speaker holder) during the repair work and still hasn’t not been completed. I’ve called 2x, staff doesn’t call back or give updates to when the part will be available or when it will be fixed
My Experience - 5.0/5.0 -
Alex and the team did a great job with the repair and their customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The areas damaged were repaired properly. There were old parts left in the trunk and a part from a new piece left in the cabin. The cleaning of the car after the repair was unsatisfactory. The inside of the passenher side doors were coated with white powder. The front windshield and passenger side windows were streaked with white film that impaired visibility.
Customer Service - 4.5/5.0 -
Customer service was responsive even though the repairs were delayed due to shipment issues.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was perfect and they were able to match the paint. The price was more than reasonable. I would recommend the Collesion Proes to anyone.
Customer Service - 5.0/5.0 -
Very helpful and kept me informed of the progress.
Returned Clean
My Experience - 5.0/5.0 -
Very good communication.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
They were wonderful, but it took 4 days longer than they’d told us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Done when they originally told me Did not like the AI text that said the car would be ready four days after they promised it and then another text the next day I said two days The people at the counter and the service writer were great. The work was done on time. Looked really great I mean really great.
My Experience - 5.0/5.0 -
Took too long. Was told a couple of days but it ended up being 9 days. The work completed was good though.
Likely to Recommend - 2.5/5.0 -
The quality is no doubt great. These guys know what they're doing but honestly, hard to recommend when updates are non existent and the car is delayed 4x longer than promised. I guess if it's insurance work and you don't care about time, this is fine. But I was paying cash and had to rent a car, which turned out to be expensive. To their credit, they did pay for the last 2 days of rental because it wasn't ready in Friday and wouldn't have been ready till Monday.
Repair Quality - 5.0/5.0 -
The quality of the repair was top notch.
Customer Service - 2.0/5.0 -
Custom service can use a lot of work. Always short staffed, only got call backs when I called, and the updates on progress was non-existent. Really need to hire one more person.
Returned Clean
My Experience - 5.0/5.0 -
They did an excellent job
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I wish they would have fixed the paint chips next to the repaired areas
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
After completion of repair, I am disappointed the vehicle was not returned with damage fully corrected and the new issues discovered to the appearance of the vehicle. I appreciate they are taking initiative to correct the work but I am now unsure of whether second correction will actually fix the issues given the poor quality the first time.
Repair Quality - 0.5/5.0 -
Please see other comments about original damage improved but still visible after return of vehicle in addition to new scratches, chipped paints, and pinpoint indentations visible from the way paint dried.
Customer Service - 1.5/5.0 -
After repair, the original damage was improved but still visible. There were new scratches observed on the right rear passenger window guards, paint chipped on the inside right rear passenger door frame, and the way the paint dried left multiple pinpoint indentations upon close inspection to the right rear side where the repair was made. This was brought to the attention of Alex, the adjuster, who said to bring the vehicle back in for a redo of the work. Scheduled for 9/1/26.
Likely to Recommend - 5.0/5.0 -
I would be glad to refer my friends and family to collision pros
Repair Quality - 5.0/5.0 -
I already sent in an evaluation
Customer Service - 5.0/5.0 -
Staff were all great.
Returned Clean
My Experience - 5.0/5.0 -
Your staff was great like Aaron and Samantha and the technicians were A÷÷÷!
Likely to Recommend - 3.5/5.0 -
You’re the only game in town for a Tesla repair, and as far as I know the repair was done correctly
Repair Quality - 2.5/5.0 -
The damage and repair were both invisible, so I can’t really rate this
Customer Service - 2.5/5.0 -
Everyone was friendly, but I was disappointed in the timeliness and level of communication. I want notified when the parts had arrived. I dropped my car off at 8:30 am as instructed. At some point during the day, a technician examined the damage and determined that more parts were needed, and would need my authorization, but I wasn’t informed until the next day when I called to check in. The following day I received a text message saying that everything looked good and I souls be able to get my car by 4:00, but when I called to check at 4:30 I was told that not all the parts had come in and I’d have to wait yet another day. It seems to me that, on the first day, when you found that more parts would needed, you could have contacted me immediately for authorization; I could have taken my car back until all the parts had arrived; and then you could have finished the repair once all the parts were available.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
The final repairs I would rate as a 10. But it took to much to get there. They made their errors right at least.
Customer Service - 3.5/5.0 -
Their estimate was delayed by a week even after their deeper review of the vehicle. They returned my car with the front Toyota emblem missing, dust/specks under the bumper paint job, and there was a dashboard code malfunction that popped up that same day. They took it back and fixed all three, but were a few days late with that fix too. Gerber collision was a much more professional experience before. What happened to them? Eric Sanchez [email protected]