Collision Pros - Davis
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- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
NEVER
Repair Quality - 0.5/5.0 -
Location: Davis (920 3rd St) Vehicle: 2019 Honda HR-V Estimate #: 436609 Drop-off: 10/26/2026 Pickup: 11/4/2026 The repair itself looks fine. Everything else about dealing with your Davis location was awful, and I want it on record. The estimate. A front desk employee came out, took some photos, and wrote me a $1,645 quote. No technician ever looked at the car, and the quote left out the bumper work entirely. I emailed asking why and got no reply. I had to call, and only then did a technician actually inspect it, which took another trip out there. The number went to $2,232, then $2,564 after teardown. A 56% climb. The shop I was comparing against had quoted $2,660 on day one, after actually examining the car. From where I sit there is no way to tell a bad estimate from a lowball meant to win the job. The timeline. You told me to wait two weeks and drop off on 10/26 because your schedule was light and it would be done in two business days. You kept my car for ten. You promised an update on 10/27 and never called. What I got instead: Wednesday 10/28 in the morning, the day I was supposed to pick up, to tell me it was delayed. Friday 10/30 at 4:30 PM, half an hour before you closed, because your alignment subcontractor never showed. Monday 11/2 at 4:50 PM, with my rental due back at 8. Every one of those landed too late in the day for me to do anything about the rental or the parking permits. I re-registered a rental for apartment and campus parking four separate times and burned a vacation day on a pickup that never happened. The rental discount. There is a sign at your front desk advertising a discount on Enterprise rentals booked through Collision Pros. When I asked Enterprise about it, no such discount existed. The handover. Your staff put paperwork in front of me and wanted a signature before showing me my own car. I said show me the car first, and found a fresh white scratch sitting right next to the panel you had just repaired. I had to confirm it with my phone flashlight because your lot was dark. Your staff said it was residue, 20 minutes. Twenty minutes later they said one to two more days. Your final inspection is apparently the customer. The rental. On 11/3 you called to say the car was ready, I said Wednesday morning, and nobody said a word about the rental. Fifteen minutes later Enterprise called to tell me you had stopped covering it. You put it back only after I called and complained, and while doing so you told me you were worried I would leave a bad review. Not the service. The review. Anyone who had not pushed back would have quietly paid for your delay themselves. Your front desk was also unattended every single time I walked in. I will not be using Collision Pros again, here or anywhere else. Please do not follow up with me, and do not keep my information for surveys or marketing. I would like this to be the end of it.
Customer Service - 0.5/5.0 -
Location: Davis (920 3rd St) Vehicle: 2019 Honda HR-V Estimate #: 436609 Drop-off: 10/26/2026 Pickup: 11/4/2026 The repair itself looks fine. Everything else about dealing with your Davis location was awful, and I want it on record. The estimate. A front desk employee came out, took some photos, and wrote me a $1,645 quote. No technician ever looked at the car, and the quote left out the bumper work entirely. I emailed asking why and got no reply. I had to call, and only then did a technician actually inspect it, which took another trip out there. The number went to $2,232, then $2,564 after teardown. A 56% climb. The shop I was comparing against had quoted $2,660 on day one, after actually examining the car. From where I sit there is no way to tell a bad estimate from a lowball meant to win the job. The timeline. You told me to wait two weeks and drop off on 10/26 because your schedule was light and it would be done in two business days. You kept my car for ten. You promised an update on 10/27 and never called. What I got instead: Wednesday 10/28 in the morning, the day I was supposed to pick up, to tell me it was delayed. Friday 10/30 at 4:30 PM, half an hour before you closed, because your alignment subcontractor never showed. Monday 11/2 at 4:50 PM, with my rental due back at 8. Every one of those landed too late in the day for me to do anything about the rental or the parking permits. I re-registered a rental for apartment and campus parking four separate times and burned a vacation day on a pickup that never happened. The rental discount. There is a sign at your front desk advertising a discount on Enterprise rentals booked through Collision Pros. When I asked Enterprise about it, no such discount existed. The handover. Your staff put paperwork in front of me and wanted a signature before showing me my own car. I said show me the car first, and found a fresh white scratch sitting right next to the panel you had just repaired. I had to confirm it with my phone flashlight because your lot was dark. Your staff said it was residue, 20 minutes. Twenty minutes later they said one to two more days. Your final inspection is apparently the customer. The rental. On 11/3 you called to say the car was ready, I said Wednesday morning, and nobody said a word about the rental. Fifteen minutes later Enterprise called to tell me you had stopped covering it. You put it back only after I called and complained, and while doing so you told me you were worried I would leave a bad review. Not the service. The review. Anyone who had not pushed back would have quietly paid for your delay themselves. Your front desk was also unattended every single time I walked in. I will not be using Collision Pros again, here or anywhere else. Please do not follow up with me, and do not keep my information for surveys or marketing. I would like this to be the end of it.
Returned Clean
My Experience - 5.0/5.0 -
very professional job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
very professional did a nice job
Likely to Recommend - 5.0/5.0 -
They are busy (which itself is a recommendation), but every aspect of their performance, once your turn comes, is outstanding. (I'm lucky that my car was drivable while I waited a week. And they temporarily reattached the bumper cover so it looked much better until it could go into the shop.)
Repair Quality - 5.0/5.0 -
It looks like new.
Customer Service - 5.0/5.0 -
This was my first time using Collision Pros, and I am delighted with their work and the entire experience of dealing with the people who work there. They were fast, provided an estimate $1200 less than a shop I can gone to first, even cleaned my car inside as part of the service. I couldn't be more pleased.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Need not touch up chip marks as promised
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
My car looks brand new. They were wonderful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car still not done. It needs it wrap done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would gladly recommend this shop.
Repair Quality - 5.0/5.0 -
Very well done.
Customer Service - 5.0/5.0 -
Excellent customer service. Knowledgeable, helpful and friendly.
My Experience - 5.0/5.0 -
Great service. Good communication. Excellent work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I received excellent service. They notified me with every step and were extremely courteous and professional. My car looks great! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Finished work was beautiful, but some communication could have been better.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great