Collision Stop, L.L.C.

My Experience - 5.0/5.0 -

Excellent Customer Service 👌 👍

My Experience - 5.0/5.0 -

I remember the days when you were getting a partial paint job and matching it. They did awesome job on the paint job. The detail job the decal. It was all done very well. Very satisfied. Thank you 👍🏼

My Experience - 0.0/5.0 -

Need more communication in customer service cause if I didn’t call I wouldn’t have kept up with my car . The repair was great so far

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

The only problem I got was no communication. If I didn’t call to check on the status on my car I wouldn’t be updated. Till the last days when it was almost ready that’s when I started to get calls.

Customer Service - 5.0/5.0 -

The only problem I got was no communication. If I didn’t call to check on the status on my car I wouldn’t be updated. Till the last days when it was almost ready that’s when I started to get calls.

My Experience - 5.0/5.0 -

We’ll done , work was stellar

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

I’m not completely satisfied with the job that was done to the vehicle. There are noticeable bubbles on the paint of the hood, and a visible paint line/ mark on the door handle that was not there before.

Customer Service - 3.0/5.0 -

There was communication issues that eventually got resolved but staff is good and friendly.

Returned Clean

My Experience - 5.0/5.0 -

The repair was great but the wait was frustrating. I would call every other day & hear different excuses. I do not have a second vehicle so I had to rent one for 1 week then 2 weeks later rent again till I exhausted my insurance money. In which I told them I needed my vehicle. I really don’t know the truth of them stalling they blamed the insurance for having them look for the parts where they would be inexpensive. Who knows the real reason.

Likely to Recommend - 3.0/5.0 -

I would highly recommend to them that they need to keep client informed Lack of communication was the issue. We as customers as for me don’t like to be calling so for this reason maybe once or twice a week if they have new information to call us.

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 2.5/5.0 -

The first representative kept giving me the run around but then I dealt with someone else & he was more helpful

Returned Clean

My Experience - 5.0/5.0 -

My vehicle was done way sooner than estimated day. Really appreciate all the efforts by your employees. Excellent customer service and outstanding job well done. Will certainly recommend Collision Stop.

Likely to Recommend - 5.0/5.0 -

Collision stop was recommended to me by my daughter so most definitely will recommend.

Repair Quality - 5.0/5.0 -

Excellent service. Loved that my vehicle was cleaned inside and out and added fresheners.

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best in town!

Customer Service - 5.0/5.0 -

Tony gave us Best customer service

Likely to Recommend - 2.0/5.0 -

The car that hit me in November took his to repair at the Collision Stop in Harlingen and he got his car back mid December. I didn’t get to have my car fixed until the end of March.

Repair Quality - 2.5/5.0 -

First it took 2 1/2 months for my car to be able to go in and multiple phone calls in my part to follow up. Parts would arrived damaged and they would tell me they had to reorders but they would be in the following day. A week later I had to call to find out and the shop would tell me they would call me back in the afternoon and they wouldn’t. That went on and on and on. It was very frustrating and it was not even close to the experience I had the previous two times when I took my car to get fixed.

Customer Service - 2.5/5.0 -

They wouldn’t call you back when they said they would.

Returned Clean

My Experience - 5.0/5.0 -

Service was good employees were polite. It just took longer for repairs than I felt necessary.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Have used Collision Stop before and Always satisfied with there work and with there staff. Tony always handles my claim with the upmost courtesy and professionalism

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Matthew is very knowledgeable and was able to explain the damages to my vehicle.

Returned Clean

My Experience - 5.0/5.0 -

Mathew was amazing during the entire time my truck was in for repairs! Thank You Collision stop for the quick turnaround on my vehicle!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 3.0/5.0 -

Evaluation of repair was evaluated incorrectly causing additional time to fix vehicle.Personnel were not adequate to weld parts and the insurance should have known this.

Customer Service - 3.5/5.0 -

Polite

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was good

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean