Collision Veterans LLC - Ashevile
In operation 5 years.
Collision Veterans Accident is a Veteran owned collision repair facility. The shop is I-car gold class, and our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Had issues and they were not handled well.
Repair Quality - 2.5/5.0 -
I received a quote and when I paid the bill it was substantially over the quote. They did not include the calibration of the sensors was the reason. A call updating me on the increase would have been appropriate.
Customer Service - 3.5/5.0 -
The line personnel are great. I tried to address an issue with mgmt and they went defensive and said they didn't know anything about sensors... my thought on that is you are in the car body repair business why haven't you kept up with one of the components that part of the business that pays your salary.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle appears to be in "like new" condition since I took it to you.
Customer Service - 5.0/5.0 -
Both Donna and Tim were most gracious throughout the process.
My Experience - 5.0/5.0 -
Looks great and everyone was nice and polite.
Likely to Recommend - 4.5/5.0 -
I only said nine due to prices.
Repair Quality - 5.0/5.0 -
My vehicle looks good and rides good too.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so amazing and kind. Repairs took a little bit longer than usual and communication was spotty at times... but was good overall.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
courteous and efficient service
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Overpaint,
Customer Service - 0.5/5.0 -
Overpaint no Deflector piece missing and . Spraying antifreeze
Returned Clean
My Experience - 0.0/5.0 -
Missing emblem. The over spray of primer on the front side of the bumper. How you can see the imperfections so clear that it was a wonder that it was painted with the obvious spots that couldn’t be just filled with paint. I get it was just an insurance claim but for me to be satisfied about this whole experience is just the fender emblems the rest I can deal with it
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
All major work was completed but when I received my vehicle back there was a new dent and scratches everywhere. It said on the paper work a new emblem was put on but that was missing.
Customer Service - 2.5/5.0 -
All major work was completed. When I received my vehicle back there was a new dent and new scratches everywhere. Paperwork also said a new emblem was put on but that was missing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Under promised and over delivered. Your team’s performance was A++. We will gladly send referrals to you when we know friends who have a need for collision care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Your repair crew made our new fender and front bumper area blend in perfectly.
Customer Service - 5.0/5.0 -
Friendly service from the start to finish from Donna at the front desk and Tab making us feel comfortable with the estimate.
My Experience - 5.0/5.0 -
Would highly recommend this facility to others. Only hitch was the communication while waiting for parts. Wasn’t sure if I was supposed to be checking in, if all the decisions had been made, or if I had failed to answer a question and y’all were waiting for me before you could order.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Took a while to get parts and communication was spotty during this time, but everything else was absolutely exceptional.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
everyone at Collision is professional fair and a pleasure to work with and I would recommend them to anyone for any type of car repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful in after hours pickup
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone professional, friendly and repair done quickly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Given my experience with other body shops, I could not recommend the work done here to others.
Repair Quality - 0.5/5.0 -
Not satisfied with the finished paint job. Looks like it is missing a clear coat. The difference to the rest of the car is very evident. The color does not match. There are still visible scratches to the paint in some areas that were not touched up/corrected. Adhesive tape was left on the glass and will need a heat gun to be removed. A window trump piece for the rear right side window, is missing. When I picked up the car, it was dirty and the interior is covered with a white dust and it smells like paint thinner. Very disappointing.
Customer Service - 2.0/5.0 -
I was expecting more from the staff. When I picked up the vehicle, I was simply asked to pay and I was given the keys, and sent my way. My expectation was that someone would have went over the work that was done and inspect the car with me. Instead, I was given what I considered an unfinished repaired vehicle. The interior is dirty and covered in white dust.