Covert Collision Center
In operation 117 years, 11 years at this location.
The Covert Auto Group is currently comprised of the following dealerships serving Central Texas with sales and service – Covert Buick GMC in Austin, Covert Cadillac in Austin, Covert Ford Lincoln in Austin, Covert Chrysler Dodge Jeep Ram in Austin, Covert Ford Chevrolet in Hutto and Covert Chevrolet Buick GMC in Bastrop and the Covert Collision Center. Besides its long tradition of support for local charitable organizations, the Covert family has also contributed to the permanent heritage of the Austin community by donating the land at Mt. Bonnell to Travis County in 1938 as a park to be enjoyed by citizens and visitors alike. The Covert family also played an important role in restoring the Carrington/Covert House, a large limestone home where the family resided from 1903 to 1936, located at 1511 Colorado Street in Austin. This restored home currently serves as headquarters for the Texas Historical Commission.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Everyone was very nice when I called. the issue is, I had to call for updates. I heard nothing for the first 8 days.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
What great staff you have there !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job done and I want to say that Manuel Colina did a wonderful job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was thorough. The organization was efficient. The communication was clear and straightforward. I was impressed with the integrity of the operation. I'm glad Gieco sent me to Covert Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Debbie was great
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
The repair team stole ten dollars in change and a $40 charger from my car. The management refused to accept responsibility. I will not only never return but dissuade everyone I know from using covert services.
Returned Clean
Likely to Recommend - 0.5/5.0 -
And based on the service and experience I am unlikely to shop or recommend anyone to shop with your dealerships. I specifically went to a dealership assuming a better experience and quality of work. Obviously I made a mistake.
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0 -
My car was hit with a tire and debris from the road. This included a lot of what sounded like rock and small items. The window was hit along with the bumper and hood. The rep at the repair shop acting like I was lying each time I spoke to her. My bumper was hit hard enough that it popped out on the opposite site that was hit and trying to explain to the rep what happened was like an interrogation. After the repairs were said to be done, the cashier dimly gave me the keys and told me I was ready. No one went to the car to walk it with me. After going out to the car and noticing things I had questions on, the cashier found someone to walk the car with me. This person was never involved and had no idea what had been done and couldn't explain my issues. On a conference call with the ins company and your rep, each time I tried to talk, I was over talked by your rep who obviously did not want to hear me speak. I had left in the rental and the rep said she would bring me my car at my work. When she arrived, she still did not offer to walk the car with me, show me pictures of why things were the way they were and was surprised that I had a rental she needed to drive back. She had expected to bring me the car and have me drive the rental back to her shop? Made absolutely no sense.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The one-stop experience was exceptional. It was so convenient to get my estimate, rental car and repair done in all one place. Justin, with Geico, kept me informed along the way, and everyone involved were very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job, kept me informed, and even vacuumed my car and emptied the trash! Great service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceptional...thank you for the service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Top notch!!!