Covert Collision Center
In operation 117 years, 11 years at this location.
The Covert Auto Group is currently comprised of the following dealerships serving Central Texas with sales and service – Covert Buick GMC in Austin, Covert Cadillac in Austin, Covert Ford Lincoln in Austin, Covert Chrysler Dodge Jeep Ram in Austin, Covert Ford Chevrolet in Hutto and Covert Chevrolet Buick GMC in Bastrop and the Covert Collision Center. Besides its long tradition of support for local charitable organizations, the Covert family has also contributed to the permanent heritage of the Austin community by donating the land at Mt. Bonnell to Travis County in 1938 as a park to be enjoyed by citizens and visitors alike. The Covert family also played an important role in restoring the Carrington/Covert House, a large limestone home where the family resided from 1903 to 1936, located at 1511 Colorado Street in Austin. This restored home currently serves as headquarters for the Texas Historical Commission.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everything was handled great!
My Experience - 5.0/5.0 -
Great work, kept me updated through the time the car got there to the end. Thank ya'll for all y'all's hard work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, kept me updated through the whole process
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our service rep Manual was the best. You are lucky to have him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Manuel was excellent!!! It just felt like it took a long time you get my car back and unfortunately it's still not done!! Apparently the person that does the detail pinstriping is out of town... So that is not done. My car was towed there on the 17th and I just got it yesterday... With the exception of the the last detailed painting! If it weren't for Manuel I think I would have had an issue way before now!! Thank you!! Sincerely Tina L Cable
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My Covert Collision point person was Manuel Colunga. He was very helpful and kept me infiormed every step of the way, including helping get my car released from the tow lot, and explaining how the process works when dealing with the insurance companies. He was,also, very articulate in describing for me the extent of the damage, what repair work was going to be required, and how long it was going to take to complete the job. This truly helped my understanding of the situation, and that I was dealing with a man and company that was trustworthy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As I stated already, I have no complaints. It went very smoothly and my interaction with Manuel Colunga was excellent.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
No complaints whatsoever. Kept me informed at all times to the status of my vehicle. I would use them again.
My Experience - 5.0/5.0 -
Yes I was very pleased with my service to my Cadillac SRX The claims adjuster Manuel Colunga was was very courteous, informative, and and prompt in servicing my vehicle The representive Jennifer was veryy helpful in getting me a loaner Cadillac to use. Thank you for your commitment to good customer satisfaction
My Experience - 5.0/5.0 -
I had excellent customer service. Manuel Helped with all the repairs to my car. He was great with following thru on the job and He had my car ready when I got back in town.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had terrific device and repairs. Covert did an amazing job!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Manuel the Farmers rep provided exceptional customer service and my car looked amazing when I picked it up. Overall fantastic experience given the circumstances. I will definitely take my car back to Covert Collision. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Manuel was outstanding, handled all nicely
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Manuel was thorough, clear, and provided updates!