Crash Champions #0007 Plano

4.8 (12,043reviews)
97%
4001 N. Central Expy,  Plano,  TX  75023
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In operation 33 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (12,043)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted the frequent text and call updates that kept them informed throughout the repair process, reducing stress and building confidence. Repairs were frequently completed ahead of schedule, often days or even weeks early, which delighted customers. The quality of repair work was widely celebrated, with many noting their vehicles looked brand new upon return. Complementary interior and exterior cleaning was a recurring pleasant surprise. A few customers noted areas for improvement directly from their experiences, including more accurate timing notifications, better deductible information updates, and occasional alignment or finishing issues on repairs.
AI-Generated from reviews written in the last 12 months
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"The team and staff there are extremely helpful and have an awesome attitude. I have been taking company cars there for years. ..." Read more
"Not only did they repair my car but they returned my car to me at my home. The car had been washed and vacumned which I did not expect. The young man that delivered ..." Read more
"The repair was done in a very short time and done with excellent quality. They even washed it and cleaned the inside of it. ..." Read more
"Excellent work. Looks pristine, drives well."
"10 out of 10 work. We were both completely impressed with the quality of work, car rental, communication, expertise, friendliness, and overall experience. ..." Read more
"... me informed about the progress of my vehicle and they finished a week earlier than expected. My truck looked like the accident didn't happen ..." Read more
"It got ready 10 days early"
"Great customer service and got repairs done quickly"
"Staff was great. Did the work super fast as we needed the car ASAP to move our daughter to college. They really outdid ..." Read more
"I wish there was more accurate communication about the timing of my vehicle being ready. I received a text on Monday ..." Read more
"Excellent communication. This is where they excelled."
"... and both times the service has been outstanding. I really appreciate the great communication and the quality work that was done." Read more
"... welcoming and communicative throughout the repair. The daily updates were helpful and accurate on completion day and time." Read more
"I wish that I had been notified by Crash Champions when my car was ready. I had to call to find out."
"... site about the status of your repairs updated. They did not update the information about my deductible which caused a last minute call to my insurance company. ..." Read more

My Experience

Fast, high quality repair. Even offered to deliver my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a beautiful job of restoring the car, paint, and all, and did it on time as promised, actually couple of days early. The price was a little over the estimate, however, they said it probably would be an estimated about how much over the original estimate, and they were correct.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks wonderful - like new and clean! Thank u for ur diligence and professionalism and expertise! And ur front desk made the process painless. A+ rating !

Likely to Recommend

Repair Quality

Already advised in an earlier survey I was very pleased with the people I worked with at Crash Champions

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They kept me player every step of the way and provided more than I could hand asked for

Likely to Recommend

Repair Quality

They went above and beyond what I could have expected. Thank you so much.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ingrid was so helpful and professional!

Customer Service

Ingrid was awesome!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super quick and efficient work here. Thanks to Yanet for keeping me updated throughout the whole process!

My Experience

Appreciated the daily text updates, very satisfied with the repair work and the interior cleaning was a bonus!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ezequiel and the girls in the front desk where amazing, the cars looks amazing

Customer Service

Communication was great and the ladies where amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have a humming noise in my headlight other then that my truck looks good

Likely to Recommend

Repair Quality

Thay kept me informed and done great work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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