Crash Champions #0016 Richardson
In operation 24 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Good service. Very professional.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The repairs looked good but new damage was caused by auto mechanics; they had scraped a 6” long line in the plastic panel by wheel well which now needs to be repaired.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nicole was excellent at Richardson location.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Darius, Nicole, and Danny provided the best customer service care.
My Experience - 5.0/5.0 -
Nicole is a great employee. She did a fantastic job, she was competent, friendly, courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nicole is awesome!! Courteous, friendly and competent! She is a keeper!!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I do want to make sure the AC issue is resolved
Repair Quality - 5.0/5.0 -
Very good job ok n the bumper. But not my AC is not as cold and now sometimes blow warmer air. The impact may have done something to it. I looked under the hood and you can tell it wasn't pulled back in place
Customer Service - 5.0/5.0 -
Agents very respectful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Very good
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love the online and text coordination with them and they washed my car before pickup!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Hi, I’m contacting you regarding my vehicle after the repair. The passenger-side door looks completely fine from the outside, but when I drive the vehicle, there is a very noticeable wind noise coming from that door area. This noise was not present before the repair. Could you please inspect the passenger-side door, including the door alignment, weather stripping, and seals, to determine what is causing the wind noise? I would like to have this issue corrected because it appears to be related to the repair. Please let me know when I can bring the vehicle back for an inspection. Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
My car was not painted the color it is they so called us the vin and my car is not that color
Customer Service - 4.0/5.0 -
Danny was nice but he couldn’t get the Gm to fix the color to the right color of my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Turnkey through insurance but not sure I would have used otherwise
Repair Quality - 3.5/5.0 -
Need to bring car back by for you to look at two paint spots that aren’t quite blended.
Customer Service - 4.0/5.0 -
App/text status was slower than actual ready time. When I called and learned the car would be ready 6+ days earlier than the app it was helpful but app/text system continued to drag with real time updates.