Crash Champions #0016 Richardson

4.8 (5,596reviews)
92%
810 S. Central Expressway,  Richardson,  TX  75080
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In operation 24 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (5,596)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, professional staff, and seamless communication throughout the repair process. Many highlighted that their vehicles looked brand new upon completion, with several noting repairs were finished ahead of schedule. The team received strong recognition for providing regular updates via texts and calls, keeping customers informed at every stage. Customers also appreciated the friendly, courteous, and knowledgeable staff who made the experience stress-free. A few customers noted areas for improvement, including occasional parts delays, isolated quality oversights, and rental car coordination, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Your people did an excellent job. The front office people were very polite, courteous ..." Read more
"Great service and amazing work! My car was repaired quickly and looks better than before the accident. The staff was very helpful and professional. ..." Read more
"Excellent service, excellent communication, work was beautiful , car looks like new! Im very pleased and will highly recommend you"
"... on your team was pleasant and extremely helpful. My car looks like it was never in a wreak. Great work all around!" Read more
"Repairs looked good. I cant even tell there was anything wrong"
"Vehicle ready when promised"
"While there was a delay waiting on a part they communicated very clearly"
"i was told it would be ready by friday but it was ready the following monday"
"The alignment was not done the initial day I had come to pick it up. I had to return the next day to get it done"
"... Everything was coordinated with the rental company and I received constant updates about the status of my vehicle. The team was professional and friendly. It was a ..." Read more
"Everyone was so kind and very helpful. You kept me informed so well as progress was being made on the repair of my car. I was very pleased and will ..." Read more
"Crash Champions had excellent communication. They fixed my car quickly and the process was very ..." Read more
"Great job. Good communication, fast service. You are now my go to for auto repairs for my work ..." Read more
"... wasnt, but it wasnt crash champions fault. They were communicative about the parts they were still needing and updated estimated repair times." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Turnkey through insurance but not sure I would have used otherwise

Repair Quality

Need to bring car back by for you to look at two paint spots that aren’t quite blended.

Customer Service

App/text status was slower than actual ready time. When I called and learned the car would be ready 6+ days earlier than the app it was helpful but app/text system continued to drag with real time updates.

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Some of the repair conpound on the side of the car had not been buffed properly and the guy that checked us out had to spend 5 minutes doing it by hand in the parking lot

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done. Communication could have been better. Would have liked to have been notified when the job was done.

Likely to Recommend

Repair Quality

Customer Service

Great service!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nicole provided excellent service and was very friendly and helpful. I was very pleased with the whole process and kept me informed of the progress. Thank you

Likely to Recommend

Repair Quality

Nicole was very friendly and pleasant to work with.

Customer Service

Nicole was great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely yes.

Repair Quality

My point of contact, Nicole was very good at her job.

Customer Service

Nicole was great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience went very smoothly. Everything was coordinated with the rental company and I received constant updates about the status of my vehicle. The team was professional and friendly. It was a great experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Danny was great and very personal.

My Experience

Excellent experience from start to finish! Everything was incredibly convenient and easy, and the entire process went smoothly. My Lexus looks great, and I’m very happy with the quality of the work and service I received. No complaints at all. I would definitely recommend them and give them the highest rating!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was excellent! Danny communicated throughout the process, while the process was challenging he got the job done.

My Experience

Easy to make appointments and great communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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