Crash Champions #0020 Grapevine
In operation 20 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
After my vehicle was there for 5 weeks, it was returned dirty, coin change missing from center console, and back bumper scratch was supposed to be addressed but was not without even a call to follow up.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The automated system was great but it was hard to get someone on the phone when I called
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy with the entire process
Customer Service - 5.0/5.0 -
Job well done
My Experience - 5.0/5.0 -
Thank you for your assistance
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very easy to work with and very satisfied with the work that was done. Would highly recommend
Customer Service - 5.0/5.0 -
Kept us informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was friendly and helpful. I was not ignored and received help pretty quickly upon arriving at the shop. Details of the repair were provided clearly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
100% recommend
Repair Quality - 5.0/5.0 -
Cash Champion is 100% the best
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience, Mat was great to provide perfect repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mat was great with experience, totally satisfied with the process of claim handling and service provided.
Customer Service - 5.0/5.0 -
Great customer service from Mat
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Plastic part above wheel not flush with the car. May bring it back in. All else looks good so far.
Customer Service - 4.0/5.0 -
We didn’t hear from anyone in 2-3 weeks and was told our service advisor had quit. Replacement advisor gave good communication in the last two weeks. Service advisors may need accountability checks to ensure quality (she hasn’t ordered necessary parts) and service (touchpoints with customer).
Likely to Recommend - 5.0/5.0 -
Very likely.
Repair Quality - 5.0/5.0 -
Car looks great. Kept me posted as the repair progressed. Personable representatives that I worked with.
Customer Service - 5.0/5.0 -
Kept me posted. Personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Matt was amazing helping me get my car back before the expected repair date. I had to drive out of town to start a new job and he was able to get my car back perfectly new and right in time for me to start my new position. Highly recommend and very satisfied with Matt and everyone involved.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Really good communication. Slight delays due to component delivery issues, but I appreciate the clear communication about the delay.