Crash Champions #0013 Grand Prairie

4.8 (12,515reviews)

95%

(972) 660-4455

3060 W. I-20, Grand Prairie, TX 75052

95%

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3060 W. I-20
Grand Prairie, TX 75052

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About Crash Champions #0013 Grand Prairie

See Photos

3060 W. I-20
Grand Prairie, TX 75052

Get Directions Website Email

Schedule an appointment at Crash Champions #0013 Grand Prairie

Book Appointment

Apply for Financing

In operation 26 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

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Website

Reviews (12,515)

Sort By:
Newest
Rating

10,201 Customers Rated

5 Stars

69.2% Complete

(8659)
4 Stars

7.6% Complete

(953)
3 Stars

1.8% Complete

(221)
2 Stars

1.1% Complete

(136)
1 Star

0.5% Complete

(61)
< 1 Star

1.4% Complete

(171)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, top-notch, and restoring vehicles to like-new condition. The front desk and service teams received high marks for friendliness, professionalism, and attentiveness. Communication was a standout strength, with many customers appreciating daily text updates and proactive status calls throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers, based on their own comments, mentioned minor issues such as occasional delays, parts not reinstalled, or inconsistent communication from advisors, reflecting areas where experiences varied. Overall, the vast majority of customers expressed strong satisfaction and a clear willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"... make sure the systems were functioning correctly. The customer service from every single person I interacted with was absolutely wonderful - the two front desk receptionists and the inspector ..." Read more

"... I was kept informed about the status of repairs. I couldnt ask for better service." Read more

"... When I picked up my car, I was genuinely impressed — the bodywork was flawless. You honestly wouldnt even know there had been any damage. The paint matched perfectly, and everything was ..." Read more

"Repairs not done right the first time, or the second. Wasted my time and caused inconveniences. Will strive ..." Read more

"My vehicle was ready in 3 days and the estimated time was 9"

"The staff was patient and kind, and my car was ready 5 days earlier than expected!"

"Much earlier!"

"10 days early but shouldve been been in shop longer seems was rushed becasue now i have a leaking door"

"Good quality of repairmen but estimated time was changing sometime."

"Email or text everyday with the status"

"The communication was consistent and excellent. The completion time was ahead of the projected schedule. ..." Read more

"Rating this lower because I would go days without hearing anything from the Service Advisor."

"... very different and I just needed some clarification. I called a few days in a row and never got a return call from my advisor. I did receive a few texts again, but after I picked ..." Read more

"Great communication and excellent work. Took a couple more days than expected, but not your ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... I was kept informed about the status of repairs. I couldnt ask for better service." Read more

"Repairs not done right the first time, or the second. Wasted my time and caused inconveniences. Will strive ..." Read more

"My vehicle was ready in 3 days and the estimated time was 9"

"The staff was patient and kind, and my car was ready 5 days earlier than expected!"

"Much earlier!"

"10 days early but shouldve been been in shop longer seems was rushed becasue now i have a leaking door"

"Good quality of repairmen but estimated time was changing sometime."

"Email or text everyday with the status"

"The communication was consistent and excellent. The completion time was ahead of the projected schedule. ..." Read more

"Rating this lower because I would go days without hearing anything from the Service Advisor."

"... very different and I just needed some clarification. I called a few days in a row and never got a return call from my advisor. I did receive a few texts again, but after I picked ..." Read more

"Great communication and excellent work. Took a couple more days than expected, but not your ..." Read more

Juan (Dodge owner) reviewed 8/30/26

They do an alright job.

Dana (Nissan owner) reviewed 8/29/26

Excellent work and customer service

David (Nissan owner) reviewed 8/29/26

The customer service and communication were excellent.

Dora (Toyota owner) reviewed 8/28/26

AMAZING BRAND NEW REPAIR!!!

Anicisha (BMW owner) reviewed 8/27/26

Melinda (Nissan owner) reviewed 8/26/26

My car was completed earlier than expected.

Amy (Toyota owner) reviewed 8/26/26

Everything was great, including communication on progress from the staff.

Quante (Buick owner) reviewed 8/25/26

The customer service was top tier! The step by step updates were very helpful and appreciated. My vehicle was completed earlier than expected which was a great surprise. Thank you !

Saul (Honda owner) reviewed 8/24/26

Left my car looking brand new!

Phil Terrance (Honda owner) reviewed 8/20/26

Very professional and knowledgeable strives to do excellent customer service and delivers quality. Thanks for a job well done and excellent customer service,

Patricia (Honda owner) reviewed 8/20/26

I wish I had been called when I was notified about a change to the return date. I had to call to find out what was the issue. Otherwise, the service was good.

Patrick (Chevrolet owner) reviewed 8/19/26

Betty (Cadillac owner) reviewed 8/17/26

Paint flashing on door and bumper not flush

Bumper is improperly installed. Paint shaped on driver's door.

I'm sure my problems will be taken care of

Kenneth (Jeep owner) reviewed 8/17/26

Cesar (Cadillac owner) reviewed 8/17/26

Oscar (Toyota owner) reviewed 8/17/26

Thank you

Best experience, great quality and they finished the job very fast

Jaime (GMC owner) reviewed 8/14/26

Jesse and the staff are friendly and very helpful. I really appreciated the real time updates and the vehicle looks great.

Robert (Hyundai owner) reviewed 8/13/26

All the employees were great

Simone (Toyota owner) reviewed 8/10/26

Great work and service.

Laura (Chevrolet owner) reviewed 8/10/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Crash Champions #0013 Grand Prairie

Schedule an appointment at Crash Champions #0013 Grand Prairie

Explore easy payment plans powered by Sunbit

About Crash Champions #0013 Grand Prairie

Schedule an appointment at Crash Champions #0013 Grand Prairie

Reviews (12,515)

10,201 Customers Rated

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 3.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?