Crash Champions #0020 Grapevine
In operation 20 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They did a good job on what was repaired. Very friendly staff and accommodating. Kept me posted on the progress. So yes, I would definitely recommend this company in the future.
Repair Quality - 4.5/5.0 -
Did a great job on the paint work. Not so much on some maintenance work I had done but Matt rectified it and made it 100% better. I don’t know Matt‘s last name but super helpful manager.
Customer Service - 5.0/5.0 -
100% satisfied with customer service. If something is wrong, they will fix it. Very customer friendly company.
My Experience - 0.0/5.0 -
I understand how the insurance policy works and that shops sometimes have to use a mix of parts, but I made it clear from the beginning, I really wanted an OEM headlight. I just didn’t feel like that was taken seriously by the adjuster or the shop. When I came to see my car, it didn’t feel like it was fully back to pre-accident condition. I noticed visible gaps between the hood and fender, the bumper didn’t line up properly, and the right headlight looked off. Now that I’ve seen the invoice and confirmed it’s aftermarket, I was honestly disappointed. I tried to explain what I saw during the pickup, but I didn’t really feel heard. The response I got about “checking the part number” didn’t feel convincing, especially since the headlight doesn’t match the original. It looked more like the closest replacement was used instead of the correct one. I care about how my car was put back together, not just for looks, but for how it functions. I wasn’t able to fully tell during the day, but at night I feel like something’s off with the way the headlight moves or lights up. It just doesn’t perform like it did before. Again, I understand how the process works, but this experience didn’t meet my expectations. I just wanted my car to feel right again. I already told the lady the issues I saw, and hopefully y’all can get it redone. So far I haven’t heard any news about my car getting redone today, so just let me know. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Flawless service. No surprises. Matt was friendly and informative. Thanks.
My Experience - 5.0/5.0 -
Great service, well appreciated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions got my vehicle completed on time and very nicely done.
Customer Service - 5.0/5.0 -
My schedule was met after discussion of my needs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would not recommend anyone else but Crash Champions
Repair Quality - 5.0/5.0 -
Lisa was awesome and got me in an out And also answered all my concerns and questions. That why i will always refer yall to anyone who needs body repair to yall for sure! Thank you again Lisa.
Customer Service - 5.0/5.0 -
Lisa was there anytime i had questions that needed answered, and just made me feel like i didnt need to worry. I really appreciated that so much.
My Experience - 5.0/5.0 -
everything was great. thank you for detailing the car and interior vacuum and wipe down . thank you for also being transparent about timing .
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Crash champions did an excellent job on our car and were great at keeping us updated on progress and what to expect and their timeline of completing the job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent job on repairs. Very thorough, and I loved how updated I was kept on the process. Everything was done in a timely manner. You guys fixed a Honda I had almost 10 years ago with the same excellent service, and that's the reason I came back and knew there wasn't anywhere else I wanted to touch my car. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, fast and great communication