Crash Champions #0024 West Ft Worth

4.8 (8,874reviews)
96%
2951 W. Loop 820 South,  Fort Worth,  TX  76116

In operation 18 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (8,874)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication throughout the repair process, with many highlighting the regular text updates and proactive status notifications. The quality of repairs receives outstanding feedback, with numerous customers noting their vehicles look like new or better than before. Timeliness is a major strength, as many repairs are completed ahead of schedule, often days or weeks early. Professional and friendly staff create a welcoming atmosphere that makes stressful situations manageable. However, some improvement opportunities exist in quality control processes, as a few customers experienced issues requiring return visits, and occasional communication gaps during initial claim processing.
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"This is the best Customer service at a car repair center I have experienced in my almost 64 years of ..." Read more
"Quick, efficient and professional. Excellent work. Car looks brand new"
"They addressed all of my concerns and went above and beyond my expectations. I would highly recommend ..." Read more
"Crash Champions did an incredible job repairing my driver door and front panel after it was damaged. ..." Read more
"When picking up my car, there was a clip-on piece that goes around the windshield still sitting in ..." Read more
"It was ready a week early!"
"My car was perfectly finished 6 days earlier than expected and they went above and beyond by buffing ..." Read more
"Loved the turn around time."
"Beautiful work guys and so fast too! Hope you all have a merry Christmas and a happy new ..." Read more
"It was dropped off on December 23rd and I didn't get it back until February 5th."
"Great communication from start to finish.. My work was completed a full week ahead of schedule.Thanks ..." Read more
"Excellent daily text updates. Great feature."
"Your communication is top notch. I really appreciate knowing exactly what is going on and when."
"They gave me timely updates on the progress of my car repairs and i am grateful and happy with the ..." Read more
"... number that you guys will be the vendor fixing my car. 10 days after I called since I did not hear from you to find out the car was still in the lot and ..." Read more

My Experience

They were wonderful , they had some difficulties on parts that went beyond and did a complete satisfying job , I will definitely be coming back if I ever need collision repair thank you to all

My Experience

Appreciate the friendliness and professionalism. The work looks fantastic thank you

Likely to Recommend

Repair Quality

Customer Service

My Experience

I first noticed that the antenna was broken off and left inside the truck. I bought a new one for $32. Later I noticed that the windshield washing solution was not refilled. And when I refilled it myself, I discovered that the hood is very difficult to open after pulling the release. And when it was reclosed, it wouldn't close completely. It would shake and vibrate when driving on the highway.

Likely to Recommend

Repair Quality

Desiree was so kind and considerate. She updated me every day so I could know what was happening with the car. She really made a special effort to connect with me and help me to feel more comfortable during a stressful time. The car looks great and I am so glad to have it back.

Customer Service

See previous comment

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Repair Quality

Customer Service

My Experience

They were professional & made sure the job was done right!

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Repair Quality

Customer Service

The people at Crash Champions helped me deal with the aftermath of a car accident. The car looks wonderful & drives great!

My Experience

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Repair Quality

Customer Service

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Repair Quality

Fast, excellent work

Customer Service

They kept me informed

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Very satisfied with the work but could have done a little better job explaining what would be involved and how long it would take. Good job coordinating with car rental—that was very helpful.

Customer Service

Never met or talked to anyone from the shop but satisfied with the work.

Likely to Recommend

Sure

Repair Quality

Great service

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Work was expedient. We were notified every step. Finished sooner than expected. Vehicle looked brand new

Likely to Recommend

Work/service were very welcoming

Repair Quality

Car looked like day we got from dealership:)

Customer Service

Every step was explained in detail. Kept up to date on progress

Likely to Recommend

N/A...

Repair Quality

Customer Service

My Experience

I’ve Got a Ford, so as you can imagine, it’s in the shop often. I have NEVER been to a place who took better care of me than the team at Crash Champions. the communication, The drop off process, the Pickup process, and all the work in between. 10/10 thank you guys so much!

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Outstanding service. Very friendly. General Manager Cash - Awesome!

Returned Clean

Likely to Recommend

Repair Quality

Everything went so smoothly and my car was repaired quickly. I would recommend this place to my family and friends.

Customer Service

Great communication skills and staff was very friendly.

Returned Clean

My Experience

The rear right side window trim was not placed back correctly. For having a final “inspection” that is very disappointing.

My Experience

Wanted to say it was a great experience from top to bottom! Truck looked great and people were awesome! Appreciate it !!!

Likely to Recommend

Won’t go anywhere else

Repair Quality

Awesome spot and awesome service !! Thank you all !!!

Customer Service

Awesome spot and awesome people. Did a great job

Returned Clean