Crash Champions #0024 West Ft Worth

4.8 (8,953reviews)
98%
2951 W. Loop 820 South,  Fort Worth,  TX  76116
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In operation 18 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (8,953)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs that restored vehicles to like-new condition, often noting they could not tell any damage had occurred. Communication was a standout strength, with many appreciating regular text updates throughout the repair process. Timeliness was frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule, sometimes by several days or even weeks. Staff professionalism and friendliness were widely commended. A small number of customers noted areas for improvement, including occasional lapses in follow-up communication, minor finishing details, and isolated instances where additional damage occurred during repairs, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... I have experienced in my almost 64 years of life. Excellent job, excellent attention to detail, and thank you for being very responsive with my ..." Read more
"... communication and updates were incredible to have. The final repair was outstanding and looks like factory. Hats off to Crash Champions!" Read more
"They addressed all of my concerns and went above and beyond my expectations. I would highly recommend the west Fort Worth location ."
"... driver door and front panel after it was damaged. The paint work looks excellent and blends perfectly. There was a small issue where my taillight was accidentally ..." Read more
"... perfectly finished 6 days earlier than expected and they went above and beyond by buffing out some door dings that were not part of my claim. #customerforlife" Read more
"Great communication from start to finish.. My work was completed a full week ahead of schedule.Thanks so much for all your help and professional ..." Read more
"Car was ready 6 days ahead of schedule, staff was very polite and professional. They answered all my questions ..." Read more
"... they picked up my car to the time I got it back. They were ahead of schedule, they didn't try to replace any unnecessary parts, and I was aware of what was happening ..." Read more
"They were able to get my car fixed before the original estimated time. Which saved me extra dollars on rental car. My car ..." Read more
"Much earlier than promised!"
"Your communication is top notch. I really appreciate knowing exactly what is going on and when."
"the experience was great and they kept me informed step by step. The car looks great"
"The communication was excellent. The staff were courteous and made everything super EASY!!!"
"... Champions were great to work with. They not only explained everything but gave daily updates on how the repair was coming along. Everyone was helpful and professional! ..." Read more
"... better care of me than the team at Crash Champions. the communication, The drop off process, the Pickup process, and all the work in between. 1010 thank you guys ..." Read more

My Experience

Quick assessment, and quick repair. The team kept me informed throughout this process. Thanx

My Experience

Thanks! Great job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You completed a very fast two day repair on my car and I am very satisfied with your staffs efficiency.

My Experience

My car overheated after picking up from Crash Champions. I drove it for a total of 10 minutes to bring it home. It sat in my driveway for 2 hours and then when we went to drive it again it overheated after 5 minutes of driving and now the check engine light is on and there is no coolant. I will have to call first thing Saturday morning hoping the car can be fixed quickly because i need it for work Monday! I am extremely unhappy and now concerned that there might be engine damage because it overheated.

My Experience

Marco was very nice and took care of me!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I like that I got regular updates on the progress of the repairs on my truck. I am also glad that the repairs were done two days sooner than expected.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Trunk release from inside nor put back in place, was 10 screws in back seat, and mold was putting in all the way around edges

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good timely job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks amazing, thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your text messages have no relationship to the real world. You need to fix this. Better no messages at all than sending miss information.

My Experience

Well done and a friendly team nice environment

Likely to Recommend

Repair Quality

9 is my answer

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super job, great communication. Made everything so simple to get our car repair

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Madison, Marco, and Cash made the repair process very easy. You would never be able to tell that my truck was in an accident.

Likely to Recommend

Repair Quality

Marco did a great job keeping me updated on my repair

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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