Crash Champions #0072 Bandera

4.7 (5,999reviews)
94%
5608 Bandera Rd,  San Antonio,  TX  78238
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In operation 15 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (5,999)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The communication throughout the repair process was a standout highlight, with many customers appreciating daily text and phone updates that kept them informed every step of the way. Timeliness was also well-received, as numerous customers noted their vehicles were completed ahead of the promised date. The welcoming and professional front desk staff were frequently commended for making what could be a stressful experience feel smooth and stress-free. A few customers noted areas for improvement directly from their feedback, including occasional delays due to parts availability, instances where repairs required a return visit for adjustments, and isolated concerns about interior cleanliness upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"The service was excellent from drop off to return. Office personnel greeted me immediately upon arrival. ..." Read more
"Crash Champions on Bandera did a fabulous job . Every single team member was amazing . Very kind ..." Read more
"Great experience from start to finish! My car looks amazing and feels just like new. They did a great job repairing ..." Read more
"Excellent, professional service by very experienced employees. Everyone is friendly and my car was ready the next ..." Read more
"... whole process smooth and stress-free. They did an excellent job repairing my car the quality of work is outstanding. I couldnt be happier and would absolutely recommend ..." Read more
"... wants to deal with this but this was a great one. They kept us updated each day on our vehicle. Wonderful customer service from the beginning to ..." Read more
"... from first to finish. While they had my vehicle, they never stopped keeping me updated on what was going on with the repairs. They really helped me out. So thank ..." Read more
"Communication couldve been better and timeline was nowhere close to the expectation that was set."
"The automated texts that were sent to me every other day had very little updating and no response was given when I replied ..." Read more

My Experience

Excellent customer service. The agents kept me informed throughout the entire process with my vehicle. They were very friendly, and it was the best experience of my life!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I want to express my sincere gratitude to Sandy and the entire crash champion team. They were incredibly amazing and took great care of my car. The repair process was great, and they consistently kept me informed throughout the entire process. I highly appreciate their services and would highly recommend this location to anyone in need of car repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Job well done

Repair Quality

A swell prepared work that you can't tell anything had happened. I am really surprised that the paint actually matched. An OUTSTANDING job for sure.

Customer Service

Trinity was wonderful helper who kept me advised as time progressed. She never rushed the repair. I am honestly elated with all aspects of Crash Champions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Would highly recommend to family and friends.

Repair Quality

This was the second time that Crash Champions repaired my vehicle. Staff was amazing! They guided me through the entire process, and everything went smoothly. Vary happy with the service I received.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Have used before Straightforward Provided full explanation Timeline Answered all questions and concerns

Likely to Recommend

Repair Quality

No issues or concerns Repairs were done quickly and was provided updates throughout the process

Customer Service

Kind and friendly staff and addressed my concerns and answered my questions

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional, appreciated the daily status reports

My Experience

Everyone was great, going above and beyond.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Julio Díaz gave excellent service, kept me updated on status

Likely to Recommend

Repair Quality

Great service, constant updates

Customer Service

Julio Díaz did great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much

Likely to Recommend

Repair Quality

Two clams got confusing but it’s ok I get it -

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I do recommend this crash champions repair shop. Trinidy always kept me up to date and the manager Jake was really friendly and help me get a car.

Likely to Recommend

Repair Quality

Great staff

Customer Service

My vehicle came out great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would recommend to coworkers and friends

Repair Quality

Very professional

Customer Service

Very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing job! I appreciate Ms.Trinidy and Ms. Kim they were very helpful

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Very likely

Repair Quality

Great service

Customer Service

Everyone is so nice

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly environment and also knowledgeable mechanics my car is doing good. Thank you

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