Crash Champions #0096 Ben White

4.8 (3,661reviews)
97%
1300 W Ben White Blvd.,  Austin,  TX  78704
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (3,661)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with frequent text and app-based updates keeping them informed at every stage of the repair process. Repair quality is widely celebrated, with many noting their vehicles looked brand new or better than before the accident, including perfect paint matching and thorough detailing. Timeliness is a recurring highlight, as numerous customers reported their vehicles were completed ahead of schedule. The staff is frequently described as professional, friendly, and customer-oriented. A few customers noted concerns including poor reassembly, bumper issues, a significant water damage incident, and occasional communication gaps, reflecting areas customers felt could be improved.
AI-Generated from reviews written in the last 12 months
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"They performed excellent job on repairs and ready a lot earlier."
"Would have been 10 but took 45 days to repair"
"early , seemed too rushed"
"It was early but the date of estimate was way off. They told me a week later than when it was actually ready which just made figuring ..." Read more
"... process and was done before the expected date. The communicated with me every step of the way and took very good care of my car and repaired it like brand new!" Read more
"Work was done well and in a timely manner. I was impressed by their communications, keeping me in the loop so I knew how the work was progressing. I would recommend them ..." Read more
"Very friendly staff. They explained the process, kept me informed with updates along the way, and made a stressful experience easier to manage."
"... what will or wont be done. I deel like i decribed items that were ignored and the focus was only what you thought was needed or was cove" Read more

Likely to Recommend

Repair Quality

Great work, quick, kind staff with lots of communication over text and calls. Really appreciate that. They also washed my car before giving it back to me, that was a nice touch!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Sonny, the associate at the Ben white location was really nice to deal with and very professional.

My Experience

Sonny was a pleasure to work with. He kept me updated all throughout and went above and beyond. The truck looks brand new and the staff was great.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sonny kept me up to date with repairs and was always a pleasure to communicate with. Crash Champions is the Gold standard for getting your car repaired. Thanks 😊

Customer Service

Sonny is super friendly and kept me up to date on the repairs. He's the best. 😊

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy from beginning to end. I trusted daniel bc he listened and i would t recommend it/him to anyone. My car looks brand new and I'm a very pleased customer

Likely to Recommend

They are the gold standard

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes very satisfied. Ty

Likely to Recommend

Great

Repair Quality

Great customer service. Will be back if I ever need repairs again

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Car looks great and work was done quickly

Customer Service

Dave was incredible! Went above and beyond for us.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, very fast turnaround, Daniel was great to work with. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your team was so nice and welcoming. The gentleman who assisted me, I believe his name was Daniel was very nice, helpful, and honest. Truly appreciate how fast you got it done as well. A True blessing

My Experience

Sonny at the Ben White location was excellent in every way, communication and customer service were top tier. 10 stars!

Likely to Recommend

Repair Quality

I really enjoyed the process because it was so simple and Sonny was very helpful!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sonny was awesome! Very good communication and outcome was perfect.

Likely to Recommend

Repair Quality

nice, pro

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always great service from Daniel and the team.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good experience with Daniel.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sonny was great! The staff at the desk too. Great service, updates, communication on app. Thank you.

Likely to Recommend

Repair Quality

Sonny was AWESOME!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Communication from Donny was great, but the multiple repair delays were not.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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