Crash Champions #0096 Ben White
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Timeliness
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sonny kept me up to date with repairs and was always a pleasure to communicate with. Crash Champions is the Gold standard for getting your car repaired. Thanks 😊
Customer Service - 5.0/5.0 -
Sonny is super friendly and kept me up to date on the repairs. He's the best. 😊
Returned Clean
My Experience - 5.0/5.0 -
Easy from beginning to end. I trusted daniel bc he listened and i would t recommend it/him to anyone. My car looks brand new and I'm a very pleased customer
Likely to Recommend - 5.0/5.0 -
They are the gold standard
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes very satisfied. Ty
Likely to Recommend - 5.0/5.0 -
Great
Repair Quality - 5.0/5.0 -
Great customer service. Will be back if I ever need repairs again
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and work was done quickly
Customer Service - 5.0/5.0 -
Dave was incredible! Went above and beyond for us.
My Experience - 5.0/5.0 -
Great service, very fast turnaround, Daniel was great to work with. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your team was so nice and welcoming. The gentleman who assisted me, I believe his name was Daniel was very nice, helpful, and honest. Truly appreciate how fast you got it done as well. A True blessing
My Experience - 5.0/5.0 -
Sonny at the Ben White location was excellent in every way, communication and customer service were top tier. 10 stars!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really enjoyed the process because it was so simple and Sonny was very helpful!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sonny was awesome! Very good communication and outcome was perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
nice, pro
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always great service from Daniel and the team.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good experience with Daniel.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Sonny was great! The staff at the desk too. Great service, updates, communication on app. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sonny was AWESOME!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Communication from Donny was great, but the multiple repair delays were not.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I had a horrible experience with the Crash Champions Ben White location. I took my car here to have the rear windshield replaced, a simple repair. My car was returned to me with extensive water damage. After picking it up, I noticed a strong mildew smell and found inches of standing water under the spare tire well and throughout the surrounding area. The carpet, padding, insulation, back of the seats, spare tire cover, and side panels in the rear cargo area were completely soaked. We had to take apart the back of the vehicle ourselves to discover where the smell was coming from. My vehicle was at Crash Champions Ben White during a week of heavy rain, and based on the condition of my vehicle, I believe it was left outside with the broken rear window uncovered. It also appeared they tried to hide the damage by vacuuming the wet cargo cover and placing my cargo mat over the soaked carpet before I picked it up. Which caused significant mildew. My car has been so well taken care of and it actually still had a new car smell. It is completely ruined with a sour smell and mildew. I do not know if this smell can be removed. On top of that, the replacement rear hatch glass has noticeable optical distortion that makes looking through my rearview mirror unsafe. I would not trust the workmanship or the people at this location. HORRIBLE!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am extremely disappointed with my experience at the Crash Champions Ben White location in Austin. I entrusted your team with my 2020 Lexus NX 300 F Sport for what should have been a routine rear hatch glass replacement and minor scratch repair. Instead, my vehicle was returned to me with extensive water intrusion, a strong mildew odor, and defective replacement glass. After bringing the vehicle home, I discovered inches of standing water in the spare tire well. The rear cargo carpet, padding, insulation, spare tire cover, rear seat backing, and side panels were completely saturated. The replacement rear hatch glass also has noticeable optical distortion that affects visibility through my rearview mirror. What concerns me most is not only the condition of my vehicle but the apparent lack of transparency. The water damage was never disclosed before my vehicle was returned. Instead, it appeared that attempts had been made to conceal the problem by vacuuming the wet cargo cover and placing my cargo mat over the saturated carpet. My vehicle had no history of leaks, water intrusion, or mildew before it was left in your care. This situation has caused significant inconvenience, concern about the long-term integrity and value of my vehicle, and health concerns due to my severe mold allergy. I have already notified my insurance company, submitted a formal demand letter to Crash Champions, and documented the damage extensively with photographs and videos. At this point, I expect Crash Champions to take full responsibility for the damage that occurred while my vehicle was in your custody. I am requesting that this matter be handled by your corporate Risk Management team and resolved promptly and professionally. I hope Crash Champions will demonstrate its commitment to customer service by making this right.
Customer Service - 0.5/5.0 -
I am extremely disappointed with my experience at the Crash Champions Ben White location in Austin. I entrusted your team with my 2020 Lexus NX 300 F Sport for what should have been a routine rear hatch glass replacement and minor scratch repair. Instead, my vehicle was returned to me with extensive water intrusion, a strong mildew odor, and defective replacement glass. After bringing the vehicle home, I discovered inches of standing water in the spare tire well. The rear cargo carpet, padding, insulation, spare tire cover, rear seat backing, and side panels were completely saturated. The replacement rear hatch glass also has noticeable optical distortion that affects visibility through my rearview mirror. What concerns me most is not only the condition of my vehicle but the apparent lack of transparency. The water damage was never disclosed before my vehicle was returned. Instead, it appeared that attempts had been made to conceal the problem by vacuuming the wet cargo cover and placing my cargo mat over the saturated carpet. My vehicle had no history of leaks, water intrusion, or mildew before it was left in your care. This situation has caused significant inconvenience, concern about the long-term integrity and value of my vehicle, and health concerns due to my severe mold allergy. I have already notified my insurance company, submitted a formal demand letter to Crash Champions, and documented the damage extensively with photographs and videos. At this point, I expect Crash Champions to take full responsibility for the damage that occurred while my vehicle was in your custody. I am requesting that this matter be handled by your corporate Risk Management team and resolved promptly and professionally. I hope Crash Champions will demonstrate its commitment to customer service by making this right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Listen to what i note/describe and follow up with me what will or wont be done. I deel like i decribed items that were ignored and the focus was only what you thought was needed or was cove