Crash Champions #0083 North Lamar

4.8 (9,531reviews)
98%
6518 North Lamar Blvd,  Austin,  TX  78752
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In operation 15 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (9,531)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text and call updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than expected upon pickup. Timeliness was a standout strength, as many vehicles were completed ahead of schedule, saving customers money on rentals. The complimentary detailing and cleaning of vehicles before pickup was a frequently mentioned and appreciated bonus. Staff were widely described as friendly, professional, and genuinely caring. A few customers noted areas for improvement directly from their experiences, including occasional delays without proactive notification, minor repair quality issues requiring return visits, and inconsistent follow-through on promised callbacks.
AI-Generated from reviews written in the last 12 months
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"My car repair was done with excellence. The quality of work is great, I can't even tell there was damage there ..." Read more
"Absolutely perfect and better than I expected"
"... caring personality for this area of the business. My car came back cleaner than it was before which ive never had a collision center do and ive been in a few wrecks ..." Read more
"Whenever I got the truck back, airbag sensors were on and as well with missing parts that got replaced and didnt got put back"
"Th communication was poor on the front end. I was told to expect about a week and a half and took a month and didn't ..." Read more
"... dont care when it was ready, it was the constant it will be ready by x, and when x arrived it got pushed back multiple times." Read more
"... process to get the rental car. Excellent repairs Attentive and communicative repair staff" Read more
"Best experience for being in a bad situation. The communication was fantastic. I was alerted every step of the process. The staff is incredibly friendly ..." Read more
"The finished product looks great but the communication could have been better."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I will recommend you guys to everyone I know.

Repair Quality

You guys went above and beyond. I would technically rate you higher if I could!

Customer Service

Timely communication from start to finish

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Thanks again, like I said hopefully I won't need your services soon. But anyone I know in need I will send your way for sure.

Repair Quality

Robert walked me through everything both before and after the repair. You all also finished earlier than first quoted, which I am grateful for as well. There was constant communication with me via text messages every step of the way. Thanks Crash Champions team. I hope I dont have to see you again soon. I will be referring anyone in need to your business.

Customer Service

From your hostess, to Robert who i met directly to one of your servicemen you have a great team with good customer service and attitudes.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Poor paint work ( stretch and water spotting ) waiting for advice from Esteban A. Flores

Likely to Recommend

Repair Quality

Very fast and efficient and high quality service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Jonanan was professional and kind. He made sure things were easy for me even dealing with my rental situation.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always kept up to date on status they text m sages or phone calls. Very smooth and good experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Robert was great to work with, kept us well informed and got the job taken care of.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I loved the service provided there

Repair Quality

Very happy with the service provided

Customer Service

I was explained exactly what the process of fixing my vehicle was as well as the timeline

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Robert was great, he let me know what was going on and helped keep the repair cost down while insuring a good job a maintaining value of my vehicle.

Likely to Recommend

Repair Quality

Robert was excellent. Took very good care of me.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Esteban was phenomenal. The communication was great and I got my car back better than when I dropped it off. 10/10 experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks like nothing ever happened to the car!

Customer Service

Good communication, everyone was polite.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

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