Crash Champions #0086 Lakeway

4.9 (4,770reviews)
98%
1403 Ranch Road 620 N,  Lakeway,  TX  78734
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In operation 13 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,770)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlight the seamless repair experience, with staff going above and beyond to accommodate schedules and provide daily or frequent progress updates via text. Repairs are frequently completed ahead of schedule and described as flawless, restoring vehicles to like-new condition. Customers appreciate the transparency throughout the process, including clear explanations of parts and procedures. The coordination with insurance companies and rental car services is repeatedly noted as a major convenience. A few customers noted improvement areas directly from their experience: occasional delays with promise date changes, some auto-generated texts being difficult to understand, minor paint or cleanliness issues, and isolated instances where follow-up communication required customer-initiated contact.
AI-Generated from reviews written in the last 12 months
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"... done ti my satisfaction. Good courteous service. Went over and above what was expected. Very satisfied" Read more
"Professional, efficient and courteous. I could not have been more pleased with the repair to my car or the way the job was ..." Read more
"... Champions is a first-class paint and body repair shop. They restored my car to factory specs and did it on budget and faster than expected." Read more
"You guys made this very easy on me. Drop off was painless, I was kept informed of the progress all throughout, and you were kind enough to offer ..." Read more
"Work was done beautifully and on time. Everyone was courteous. My car was left spotless. One little touchup was ..." Read more
"... repair shop. They restored my car to factory specs and did it on budget and faster than expected." Read more
"... the text updates throughout. Truck looks brand new. Was even finished a few days ahead of schedule. 5 stars" Read more
"It was ready a day early"
"Liked communication process. However, my promise changed approximately 4 times and wasnt changed until the day before or day is was going to be supposedly ..." Read more
"This $1200 repair took 3 weeks."
"The best part was receiving updates on a daily basis. Keeping me informed!! Thank you!!"
"... Champions did an amazing job fixing my car. They had excellent communication letting me each step of the way how they were coming, what needed to be addressed ..." Read more
"Liked communication process. However, my promise changed approximately 4 times and wasnt changed until the day before or ..." Read more
"They do great job of providing clear and timely updates, including a detailed schedule and the current status of the car repair. It makes ..." Read more
"I am impressed with the level of communication. They kept me informed as to parts coming and stages of work, as ..." Read more

My Experience

Great service, great communication. Thanks Tava! Got my truck back earlier than estimated and the quality of work was second to none. Highly recommend

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is my second time using Crash Champions. Both experience have been positive! The quoted times of finished projects were all accurate and the work was professionally done.

Likely to Recommend

Repair Quality

This site did a great job on my truck! The work was done in the quoted time and done professionally. The communication with the staff was great as well. Tava communicated with me throughout the entire process.

Customer Service

Again, no complaints the staff and customer service were great.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staying in the know- progress. Was very considerate. Friendly over the top.

Likely to Recommend

absolutely refer

Repair Quality

repair looks great

Customer Service

excellent personal service the entire time my car was in repair

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ya a was great. In and out in less than a week. Always kept me informed

Likely to Recommend

Repair Quality

Customer Service

Everything was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really good communication. Frequent updates about progress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They do great job of providing clear and timely updates, including a detailed schedule and the current status of the car repair. It makes the whole process much more transparent and easy to follow

My Experience

Very professional and excellent communication regarding the process and updates. Did an excellent job with our repairs!

My Experience

Very professional and courtesy. 0fferall a very unexpected pleasure.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I noticed a spot on the fender. Overspray. That needs to be buffed. I’ll bring it in next week.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am incredibly satisfied and appreciative of the great customer service and car repair provided by Tava and the front desk personnel. I was timely informed of the process and progress of my vehicle while in the shop. The promptness in which my car was repaired was impressive and the look of the repair seems perfect. My car was also very clean when ready to go. The professionalism of the team was impeccable. Thank you

My Experience

Kyle was great! He kept me updated and got my truck fixed fast. A+ service!

My Experience

1 - 20 of 4,770

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