Caliber - Austin - Highway 620

4.8 (10,333reviews)
97%
12322 Ranch Road 620 North,  Austin,  TX  78750

In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car

Reviews (10,333)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The team received strong recognition for proactive and transparent communication, including regular text and phone updates throughout the repair process. Timeliness was a frequent highlight, with numerous customers pleasantly surprised that their vehicles were ready ahead of schedule. Customers also appreciated the friendly, professional, and courteous staff, as well as helpful coordination with insurance companies and rental car services. A few customers noted areas for improvement directly from their experiences, including occasional delays in repairs, inconsistent communication in some cases, and isolated quality concerns such as missed components or incomplete repairs.
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"This is huge. Thank you for the constant and clear and concise messaging and communications!"
"Customer service was awesome. Was kept up to date on every step in the process. Repair work was excellent."
"Very professional, communicated effectively regarding repairs, costs, and timeline. And the result is amazing!"
"Amazing communication, great customer service from all associates. Highly recommend using this shop for ..." Read more
"Updated me every move, The staff was friendly, clear, and kept me updated throughout the entire repair process. They explained ..." Read more

My Experience

Very responsive, kept me informed and the truck looked great. Very kind staff and made sure I knew what had been done and that the repairs had a warranty.

My Experience

My recent repair was terrific. Everyone was friendly, the job was done in a timely manner, and the car looks great.

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Returned Clean

Translated from Spanish by Carwise
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My Experience

Los detalles de reparación que le hicieron a mi automóvil fueron muy finos y de mi agrado. Un excelente trabajo me encantó. Gracias.

My Experience

Love my caliber collision!! They always take the best care of us. For a while we were there so often they felt like family ❤️

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Repair Quality

Very clear communication and amazing work done

Customer Service

Returned Clean

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My Experience

My Experience

Great work and communication, Brandon did a great job.

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My Experience

The fact that my vehicle was not inspected prior to delivering it to me and I had to identify the issue is disappointing. Now my car is back in the shop. I turned in my rental and am left with no extra vehicle.

My Experience

Thank you. I am satisfied with services.

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My Experience

Excellent work Using caliber collision again

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Returned Clean

My Experience

Caliber team was very easy to work with and make the necessary repairs to our car! Thanks for your help!

My Experience

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My Experience

From the front desk onward, everything was handled smoothly and professionally. I was updated throughout the repair process, and my truck was ready earlier than originally estimated. You all did a great job.

My Experience

10/10 felt like communication was great super nice + quick!

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Returned Clean

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