Crash Champions #0096 Ben White

4.8 (3,677reviews)
97%
1300 W Ben White Blvd.,  Austin,  TX  78704
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (3,677)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with frequent text and app-based updates keeping them informed at every stage of the repair process. Repair quality is widely celebrated, with many noting their vehicles looked brand new or better than before the accident, including perfect paint matching and thorough detailing. Timeliness is a recurring highlight, as numerous customers reported their vehicles were completed ahead of schedule. The staff is frequently described as professional, friendly, and customer-oriented. A few customers noted concerns including poor reassembly, bumper issues, a significant water damage incident, and occasional communication gaps, reflecting areas customers felt could be improved.
AI-Generated from reviews written in the last 12 months
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"They performed excellent job on repairs and ready a lot earlier."
"Would have been 10 but took 45 days to repair"
"early , seemed too rushed"
"It was early but the date of estimate was way off. They told me a week later than when it was actually ready which just made figuring ..." Read more
"... process and was done before the expected date. The communicated with me every step of the way and took very good care of my car and repaired it like brand new!" Read more
"Work was done well and in a timely manner. I was impressed by their communications, keeping me in the loop so I knew how the work was progressing. I would recommend them ..." Read more
"Very friendly staff. They explained the process, kept me informed with updates along the way, and made a stressful experience easier to manage."
"... what will or wont be done. I deel like i decribed items that were ignored and the focus was only what you thought was needed or was cove" Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Amazing service all the way through thanks to your team

Repair Quality

The repair quality was absolutely amazing they obviously went the extra mile !

Customer Service

Sonny and the Crew like Demetrius and Bianca were absolutely amazing! They took care of me better than I could have ever asked. They kept me updated and went the extra mile to make sure my car was fixed to the highest standards. Along with their excellent customer service skills they made the experience effortless and as enjoyable as it can be for something as stressful as car repairs after a collision. I will most definitely recommend this location to anyone I know that has to get their car fixed. 5 stars !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Easy and quick

Repair Quality

It looks great, like it was never damaged.

Customer Service

Sonny (might be spelled wrong) was professional and easy to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sunny was very helpful and kept me in the loop throughout the whole repair process. Amazing service

Likely to Recommend

Repair Quality

Sunny was very helpful and always kept me in the loop throughout the whole repair process

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dans a solid guy. Car looks great.

My Experience

Sunny was an amazing help! Car looked brand new

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The job was very well done despite the completion was delayed for one weekend.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Sonny is great - very communicative and transparent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Daniel was great and gave me updates along the way. I am a returned customer and will definitely go back in the future.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I can always count on the service and quality of how my vehicle is taken care of. Hints why I always bring my vehicle in when accidents happen.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sonny was a huge help. I’m grateful for the speedy return and the detailing inside the car. However, I’m finding a handful of scratches and dents that were not addressed. The weather stripping for both rear doors is also in the back of the vehicle and hasn’t been reinstalled. When can this be addressed?

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work, quick, kind staff with lots of communication over text and calls. Really appreciate that. They also washed my car before giving it back to me, that was a nice touch!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sonny, the associate at the Ben white location was really nice to deal with and very professional.

My Experience

Sonny was a pleasure to work with. He kept me updated all throughout and went above and beyond. The truck looks brand new and the staff was great.

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