Crash Champions #0096 Ben White
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did great. Only complaint I had was that the parts needed weren't ordered until my car was dropped off. So when they delayed, it took a week longer than expected to do the work. The work quality and the proactive status updates were great!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Here you go: 1. I choose Sterling/this location because of a superb experience in 2014. That experience, from initial contact, through the process and, equally as important, the end game, referrable. 2. The drop off vehicle was fine. 3. Over the 2.5 week (approx) repair process, I received a call a day and/or an email*. 4. On the day I was to pick up my Murano, Friday Jan 23, it was the third (and most torrential) day of heavy rain. It had been raining ALL day. Heavy. I was extremely nervous to get on IH35 but I'd hand-picked this location. I called with my concerns, which also included affects to the paint job, I was merely told the paint would hold up. I wasn't solely concerned w/ the paint but my safety. I finally arrived at Service King shortly after 5:00 (I'd had to call to reassure I was still coming but stuck in traffic). 5. Richie was fine but I could tell he'd been waiting for me and was eager to "get me gone." I assume Service King acquired Sterling b/c of its reputation and profitability. I'd have to say my experience, especially my last encounter, with Service King was mediocre. *Minor but with a background in consumer e-marketing, might I gently suggest that for the brevity of the emails, combine into every couple of days, add more fodder or reduce the size of the logo to reduce the stark appearance of a one-line message. :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Richie and the office staff are great. Always friendly and willing to help. Also want to say THANK YOU to Greg, the manager, who was a HUGE help with the USA and the rental car situation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would recommend SK to anyone.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Great communication and follow up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
After the repair a malfunction indicator light came on right after I started to drive my car. I'm not sure what the issue is but it wasn't there when I brought my car in for repair.
My Experience - 5.0/5.0 -
Fantastic customer service. Very friendly staff.
My Experience - 5.0/5.0 -
Fantastic customer service. Thanks Terry Stephenson
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The best automobile service establishment I have ever worked with
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone we spoke to and worked with at the shop was very professional, accommodating, and friendly. Our main contact, Richie, did a great job of walking us through the steps of our vehicle fix, kept us informed, and went out of his way to spend a little time with me during pickup. What a great staff & experience!