Crash Champions #0128 Lombard Roosevelt
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
Not recommended
Repair Quality - 0.5/5.0 -
Poor service, took very long. Broke few things while fixing the car.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Truck looks great and job was completed earlier than I anticipated
My Experience - 5.0/5.0 -
Thank you so much for such a fine job done on my vehicle, and in a short time frame! Mr. John showed such patience, courtesy and familiarity toward me with some advice and tips about my car! Thank you again for making me and very satisfied customer!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
The receptionist at the front desk, checked me in quickly, was polite and courteous.John kept me well informed of the cars progress, thank you .
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Insurance companies select approved vendors so recommendations are meaningless
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I made an appointment for several weeks in advanced after the initial assessment. When I dropped the car off I was told the job would take ~two weeks. You did not begin working on the car for two weeks. The actual work took only a few days. Why did you make an appointment for my car to then just sit in your lot for two weeks before you even began working on it?
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would rate my likelihood of recommending Crash Champions a 9. Overall, I was very happy with the service and the quality of the work. There were a few small things that could have been better, such as the cleanliness of the inside of the vehicle, but I appreciated that they took their time to make sure the repairs were done correctly. I would definitely recommend them to a friend or colleague.
Repair Quality - 4.5/5.0 -
I would rate my satisfaction a 10. I was really happy with the knowledge and information I was given about my car. Bird was a great help and did a great job following up with me about certain details regarding the vehicle. I also appreciated being told to be patient throughout the repair process. Overall, I felt well informed and taken care of.
Customer Service - 4.0/5.0 -
I was happy with the service I received. I rated it an 8 because while the experience was positive, there is still some room for improvement in communication and keeping customers updated.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0 -
The company never reached out to update me on my car. They said my car would likely be ready in 2 weeks and after 2.5 weeks I reached out and the office noted my car was still not done. The front office Diana told me Max never completed his paperwork before he left on a Friday, so they were unsure as to the status of my car. I was then told my car would be ready Saturday or Monday and after not hearing from the office on Monday I called around mid morning. It took 3 phone calls until I was able to speak with someone who had an update on my car. I was informed the wrong parts were put on my car and had to be removed so it would be about another week.
My Experience - 5.0/5.0 -
Bird has been fantastic. Very professional, and the follow-up was very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Greatly appreciated that the repairs were completed ahead of schedule.
Likely to Recommend - 5.0/5.0 -
Painless process. Very pleased.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
My door has problems closing
Customer Service - 2.5/5.0 -
Took way to long to fix my vehicle
My Experience - 5.0/5.0 -
The repair took longer than expected but it was done well
Likely to Recommend - 3.5/5.0 -
I've used Crash Champions in the past and was satisfied but after this experience, I have second thoughts.
Repair Quality - 3.5/5.0 -
Disappointed that it took 6 weeks to finish the repairs. Rental car expired after 4 weeks and it was difficult without the availability of the car. Also in the past, I was at least reasonably kept informed of progress but this time, I had to constantly call by myself to get any update.