Crash Champions #0128 Lombard Roosevelt
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome work, as usual.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience with Crash Champions met all my expectations. The person name Bird, who took care of my car was very helpful and professional. I was absolutely very satisfied with the results. My car looks amazing after they completed the job. I would definitely recommend it to my family and friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completed ahead of schedule, frequent communication and updates, friendly staff
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very positive experience, and great quality repair.
Repair Quality - 5.0/5.0 -
Nice clean work. My car looks great again!
Customer Service - 5.0/5.0 -
Greeting was nice. The guy listened to me when I told him about my car. They finished my car sooner than expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
I was promised about 4-5 call backs throughout the process and got 1. Everytime I called I was told 'I was just about to call you'.
My Experience - 5.0/5.0 -
John and his staff were wonderful to work with and did terrific work making my car whole and doing so in the timely manner as John said they would. Very impressive! KUDOS!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
I left a message for them about the carpet on the driver side. After the repair I noticed that the carpet is out of the bord from the bottom side (passenger). No body call me back… I will never be there again
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
While the communication left a lot to be desired, I am happy with the results for the most part, except for what I mentioned
Repair Quality - 3.5/5.0 -
There were some dings that were not repaired. Seems somehow my white stripping had come off as well. Don't know if it was due to possible power wash? My vehicle was there 5 weeks I got home and saw my tire pressure was at 25-27
Customer Service - 2.5/5.0 -
Max was assigned to my vehicle and never once in the 5 weeks gave me an update. When I called about it I spoke with Louis who was extremely attentive!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The regular updates were great and kind of unexpected. Very much appreciated
Likely to Recommend - 1.0/5.0 -
A lot of problems
Repair Quality - 1.0/5.0 -
I chose Crash Champions because I had a very good experience with this location approximately 10 years ago and because of its relationship with Allstate. Please explain why the repair increased from $747.50 to $4,607.88, why the scope of work expanded so substantially. No communication regarding changes of scope. Long waiting time from Aug 10 tp Sep 15 pickup
Customer Service - 1.0/5.0 -
I was never called, texted, or emailed during the repair to obtain my approval for an increased repair amount. Nevertheless, the final repair bill was $4,607.88—more than six times the original $747.50 estimate.
My Experience - 5.0/5.0 -
The associates were very helpful and courteous.They explained everything.Thank you