Crash Champions #0157 Rochester
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I wasn’t happy with the long time that I had to wait to get my car, but it came out beautiful and I appreciate all your efforts. Ally was always so good to me and kept me up-to-date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks incredible. I'm so happy with the work and the updates.
Likely to Recommend - 5.0/5.0 -
I would pass along my satisfaction
Repair Quality - 5.0/5.0 -
The paint & repair look seemless
Customer Service - 5.0/5.0 -
The process was walked-through with me, simply. & as conveniently as could be.
Returned Clean
Likely to Recommend - 4.0/5.0 -
I see new scratches on the car near the bumper repair. They weren't there previously. Not a super big deal, but if you caused them, they should have been fixed too
Repair Quality - 4.5/5.0 -
I KNOW this was not part of the repair, but there is a rust spot on the hood & it would have been kind & courteous to ask if I wanted to pay to have it fixed at the same time.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work, wonderful customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Had to bring my vehicle back 2x for repairs that crash were responsible for that is totally unacceptable!
My Experience - 5.0/5.0 -
I love that you kept me up to date on all the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
1/10 there is damage on my car that wasn’t there prior. It also took ridiculously long for them to fix what they did and then send the car back with more damage
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Great workmanship, great customer service
Customer Service - 5.0/5.0 -
Wonderful
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair v came out great. Great paint match and finish.
Customer Service - 5.0/5.0 -
Communication was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
I wouldn't recommend anyone
Repair Quality - 3.0/5.0 -
I'm hearing noises as I turn I believe it's the axle I asked the service advisor to tell them to check it out
Customer Service - 3.0/5.0 -
Axle was not checked
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Would have been a 9 if it had not taken 7 weeks to complete.
Customer Service - 3.5/5.0 -
Would have been 9 if i had received accurate and timely updates.