Crash Champions #0327 Gates
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are always 100% satisfied with all thw work your garage does.
Likely to Recommend - 5.0/5.0 -
They were very professional
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Job well done
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service. Went above and beyond expectations and I am very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The service not only took very long but there was also no communication from staff despite signing consent for texts and call updates. Although the service took very long, the work done seems very rushed. I was unable to unlock my car door (the door was fixed during service), I have had pieces of my door come off since the service was done. This never happened before. The undercarriage covering was supposed to be checked and reattached which it supposedly was. However, my undercarriage is again hanging and dragging while I drive. Yet again after taking the car back to be reserviced, my car doors lock came out and I am unable to unlock my car. All but one of the staff member I have spoken to were polite and respectful and didn’t seemed rushed and impatient. I’m very disappointed in the quality of service
Customer Service - 3.5/5.0 -
All but one of the staff was polite and respectful. Everyone else seemed rushed and impatient.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Friendly, excellent service.
Repair Quality - 5.0/5.0 -
It looks beautiful!
Customer Service - 5.0/5.0 -
Looked better than I thought it could!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took longer than anticipated.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Looks good
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Phenomenal customer service! Wonderful staff and team at the Gates location.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and very professional
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for making this as easy a process as possible I appreciate the communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Work seems to have been performed excellently. As paint hardens we'll see if this moves to a 10 or remains a 9.
Customer Service - 4.0/5.0 -
Front end personnel were very friendly and helpful when I visited the site. A little disappointed, however, that I was the one having to make contact to get a timeline and on my initial message seeking that information, never heard back from the team until I visited in person.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Not a perfect color match but very close. Nice job overall.
Customer Service - 4.0/5.0 -
Very friendly. Had some trouble a couple of times trying to get a hold of someone to talk about status but when communication was made, went very well.