Crash Champions #0157 Rochester

My Experience - 0.0/5.0 -

They didn’t put the brand labels back on the car or paint them back as they should have been. I didn’t notice until I got home. I am going to give them a call on Monday.

My Experience - 0.0/5.0 -

When I drive, I still feel that something is broken. Still shaking while I'm driving, I'm going to talk to someone and bring the car back to be looked at again.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0 -

For the aformentioned reasons.

Repair Quality - 3.5/5.0 -

It would be higher, however, I was told several times my car was on target to be ready by the target date (Friday), then it was pushed back to “Monday or Tuesday.” When, growing concerned, I called on Tuesday when I learned the work still had not been completed and the person I spoke with did not seem to want to commit to a completion date. I had rented a vehicle and had to pay $8 out of pocket for each day until the vehicle was returned, so in the end this cost me approximately $50 more. No offer was made to compensate me for this inconvenience or financial loss.

Customer Service - 3.5/5.0 -

Overall it was acceptable, but for the aformentioned reasons mentioned I was dissatisfied with the Delay after it was communicated several times that the work was on target to be completed on schedule, then kept pushing the date back, until I had the rental vehicle the full 30 days covered by the car insurance company and it cost me and the cost to me was an extra $8 for every extra day I was forced to utilize the rental.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 1.5/5.0 -

Something is wrong with my vehicle because it sounds like it's working really hard when I push on the gas pedal. Something is wrong

Customer Service - 3.0/5.0 -

That's good

My Experience - 5.0/5.0 -

You guys did an excellent job. I would recommend anyone to you as

Likely to Recommend - 5.0/5.0 -

Did a great job

Repair Quality - 4.0/5.0 -

You guys did a excellent job with the car . I would recommend anyone to you.

Customer Service - 4.0/5.0 -

Did a excellent job? Thank you?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me informed throughout the process.

Customer Service - 5.0/5.0 -

Kept me informed throughout the process.

My Experience - 5.0/5.0 -

Although it took some time to get all the way through the entire repair process, they were extremely professional and resolved everything to my complete satisfaction.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Thank you for your professional service and for the completion of the repairs.

Customer Service - 4.5/5.0 -

Thank you

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Took way too long. I was told several times it was in the paint shop. I'm not sure that was always the case. Each time I asked when the car would be ready, they extended it another week. The repairs look excellent but there is a film on the windshield that doesn't come off with wipers and the inside of the car was dusty/dirty when returned.

Customer Service - 2.5/5.0 -

Took way too long. I was told several times it was in the paint shop. I'm not sure that was always the case. Each time I asked when the car would be ready, they extended it another week. The repairs look excellent but there is a film on the windshield that doesn't come off with wipers and the inside of the car was dusty/dirty when returned.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Additional scratch was put on my brand new car by your team. This was discovered when i came to pick up my car. There should have been a walk around or inspection prior to, in order to ensure it was in good shape. So then I had to wait longer for that to get fixed too. Vehicle was dusty and dirty on inside when i came back second time to pick up. One of the guys was nice and cleaned off some of the hard embedded dirt on my steering wheel but still was dusty everywhere else. This is my second time getting a vehicle serviced at crash champions and in the past it was dirty then too. It should be common practice to vaccuum and wipe down a vehicle after doing repairs in an autoshop. Because there’s dust and debris. Same issue on outside small paint or some other liquid spots but all wipeable. At that point i just wanted my car back i’ll wipe it down myself.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Car looks new.

Customer Service - 4.5/5.0 -

They were great with sending updates. However, several times when I called, no one answered or the person who answered, couldn’t give me an answer to my question.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job great service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0 -

Looks like brand new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job so far

Customer Service - 5.0/5.0 -

Again Great Job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I love how they kept me updated about everything and my suv looks awesome I will always come back there and recommend my friends and family please let the team that worked on my car its a magnificent job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Bumper looks great.You guys did a great job

Customer Service - 5.0/5.0