Crash Champions #0170 Ridgeland
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Had to do it again after first repair. Still doesn't fit very well but at least ok now.
Customer Service - 2.5/5.0 -
Very hard to rate. One lady works in the lobby was very helpful. The second time when I went to pick up the car, the couldn't find my car key for a while. It somehow tells you there is a problem with management The third time I went to pick up the car. There's a problem with payment method. I didn't get payment from insurance and they should get payment from insurance. They still let me leave with my car but again you can tell at least there's is a problem with their internal communication. Had to go there three times to get the car. Had to leave work early three times and lose some hours.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The ladies in the office were helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Nope
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
This was the worst experience of my life. My vehicle was not handled properly and I still got to take it back to get finished. I hate my insurance company for suggesting these people. Yep they got cancelled too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The only recommendation I have is a thorough cleaning after servicing the vehicle. The outside is very clean but inside there’s dust and dirt everywhere. A good vacuum on the seats and wiping down the surfaces
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Had to get my car fixed due to an accident. They communicated and kept me updated throughout the whole process. Only minor thing I wish they could have done was make my passenger side headlight look half way new to match the one that was replaced. One is sparkly clear while the other looks worn. Other than that I was satisfied.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
The car seems fine, as I’ve only had it for a day at this point.
Customer Service - 3.5/5.0 -
Initial customer service was good and the text messages kept me mostly informed. 3 things of concern: 1) took an excessive amount of time (almost 6 weeks) to repair, albeit extensive, cosmetic damage, no leaking of fluids nor steam coming from the vehicle. 2) I received a text message that the vehicle was ready; I called to be sure and was told the text is from corporate, just ignore, to wait until I’m called; please fix that breakdown in communication. That turned out to be untrue and caused me an extra day of rental on a vehicle. 3) when I picked up the vehicle, no one walked me out to look at the vehicle to go over the work, to ask questions or anything…very odd and strange when there has been extensive damage/repair work…very disappointing.
Returned Clean
My Experience - 5.0/5.0 -
I was ' se Services from the moment I drop vehicle off till the day I pick it up . The daily updates on the repairs were awesome The results was perfect .It look like it never happen .Great experience and satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Processed Sunbit payment wrong
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0 -
The repair looks ok.