Crash Champions #0170 Ridgeland
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I picked up the vehicle, there was a horrible whistling sound coming from the door that had been replaced. I had to return the vehicle for adjustments to the door so it would seal properly. I would think that a test drive should be part of the repair process when a door is replaced. The whistling was immediately obvious as soon as I reached about 40mph. The shop made whatever necessary adjustments to correct the problem. I am now pleased with the repair.
Likely to Recommend - 4.5/5.0 -
I had to take it back for a couple of small items that were left off but they worked on my schedule to put the parts back on
Repair Quality - 5.0/5.0 -
A coue of returns to the shop were required but the service tech was eager to get the issues resolved. All in all a good job was done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Cost was higher than estimate. Jim notifies me ASAP so that I wasn't surprised. Car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional service. I liked receiving texts with status updates. Very fast service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and great job. Good communications with the text updates.
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We have informed Jim Roberson of our concerns with a knocking sound that is heard when driving over bump (going 25 mph and over). This matter has been noted on Service Kings documentation for further review. We were informed by Jim Roberson to contact Service King if sound continues or cause any additional problems.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
I had asked that the windshield be replaced as a separate claim, but that was not done and forgotten.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend SK to others.
Repair Quality - 5.0/5.0 -
Very pleased with the entire process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mike Winston went above and beyond to help me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
I chose Ridgeland Body Shop (now Service King Ridgeland) in Ridgeland, MS because of its proximity (70 miles) and because of its stellar reputation. I had lived in Madison, MS several years earlier and was familiar with their work. I contacted Service King Ridgeland 12/1/14 and spoke with Joe who assured me that USAA had already contacted them and they were ready to assess and repair the Jeep. 12/4/14, I took the Jeep to Service King Ridgeland and met Jim Roberson (my assigned agent) who graciously explained the procedure for repair, assessment, texting to keep me alerted as to status of the Jeep, and reassurance that they would take care of the problem. Jim Roberson called 12/9/14 to say that the Jeep was repaired and ready. However, my husband is sick and cannot drive. Mr. Roberson again was kind enough to allow the Jeep to stay at the body shop until I could arrange assistance with pickup. 12/15/14, my brother-in-law Jackie Wiles and I went to Service King Ridgeland to pay the $250 deductible and pick up the Jeep. Mr. Roberson again was kind, polite, and began to review the repairs, using the itemized bill. He would read the repair and show me and Jackie on the Jeep what was actually done. He read from the bill that the right driver side fog lamp was replaced. I looked at both fog lamps. The left fog lamp appeared to be new. The right fog lamp lens was cracked in three places. Even Mr. Roberson was surprised that the lamp was not replaced. He asked me if this oversight would affect my evaluation of his service on a form that will be sent to me by Service King Ridgeland. The other repairs that he showed us were acceptable and satisfactory. The paint repairs were exceptional. I needed the Jeep that day, so I paid the $250 deductible to Service King Ridgeland and asked Mr. Robeson to sign a statement that the right fog lamp was still broken and not replaced as stated on the bill. I took a picture of the broken lens and asked Mr. Robeson to do the same. He graciously did. He apologized and stated that the part would be ordered that day and he would contact me when I could bring the Jeep back in for repairs. He did contact me later that day that the part would be available for repair 12/16/14. However, my husband had surgery today and I could not commit to bringing the Jeep in again for repairs. I would like to complain that the repair service that I expected and that USAA and I paid for was not rendered. The Jeep must not have been inspected post repairs. I am a 64 year old woman who knows nothing about cars, but the blatant broken fog lamp was so obvious that I noticed it, not the agent. Also, when I arrived in Madison, MS (2 miles away) that same afternoon at my brother-in-law?s house to pick up my husband, neither fog lamp worked. The bright and dim lights worked, but not the fog lamps. I notified Mr. Robeson by phone. He has assured me and my brother-in-law Jackie that all repairs will be made as soon as I can bring the Jeep back in. I live 70 miles away. Returning to the body shop is not as easy as if I lived in the same town. USAA has paid Service King Ridgeland. I have paid Service King Ridgeland. The repair service I expected from a warranted USAA facility was not provided, as promised.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend Service King to anyone looking for a body shop in this area!
Repair Quality - 5.0/5.0 -
My car is beautifully repaired, and everything was so nice and clean. They went above and beyond to present a happy clean car to me when repairs were finished!
Customer Service - 5.0/5.0 -
Jim Roberson, the representative I dealt with, provided exemplary customer service! I could not have asked for better treatment. He had to talk to my insurance multiple times but managed to keep me informed and get my car back to me earlier than the original estimate. He was very helpful and knowledgeable!